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Start something good. Empower your career.
Cenlar is the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as VP, Outsourced Vendor Management.
The VP, Outsourced Vendor Management is responsible for developing and leading the strategic direction of outsourcing and offshoring of servicing operations and other functional areas across the enterprise for greater efficiency, growth, and profitability. This involves leading the overall vendor relationships, overseeing the performance management of service level agreements (SLAs), and all escalations. The role drives the core competencies of teamwork, integrity, and customer service and creates a positive and productive work environment through influence and communication. This role promotes and maintains social, ethical and organizational norms in conducting internal and external business activities, manages deadlines without compromising values and service to our Clients and Borrowers. The role creates an environment that ensures client satisfaction, properly manages risk, enhances our employee experience, and maximizes operational effectiveness.
Responsibilities:
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