Technical Writer
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Writer in Plano, TX.

Role Description

The Senior Technical Writer works as part of the documentation team to create and maintain documentation that efficiently and effectively transfers knowledge to relevant audiences. The Senior Technical Writer applies technical writing best practices to design and refine documentation that supports our products and internal processes. This position plays an important role in improving the internal and external customer experience by providing clear, easy-to-understand materials to help users set up and use our products and services.

- Deliver high quality documentation in a variety of media, including: Product manuals, Online help articles, Internal wikis, API documents
- Conform to departmental style guidelines
- Adhere to departmental processes for the development, management, and control of documentation
- Work with other departments to acquire and disseminate information in a timely manner
- Adapt to changing business needs and changing industry practices to ensure that documentation always meets the needs of the business and the audience
- Research, analyze, organize, design, and develop the presentation of technical information
- Edit documentation and other information products for non-documentation colleagues
- Effectively manage small to medium documentation projects working with multiple stakeholders, and subject matter experts to deliver high quality documentation on time
- Review new developments in technical writing and recommend new software or style updates as needed
- Pursue job/career-related learning
- All other duties as assigned

Skills & Requirements

- Degree in Computing, Technical Writing, or related field, or equivalent industry experience
- In depth understanding of the documentation lifecycle
- Structured approach to documentation planning and design
- Familiarity with common web technologies
- High level of writing proficiency
- Ability to analyze and organize complex material
- Adapt easily to new technologies, methodologies, and writing techniques; advocates for change when necessary
- Strong ability to successfully manage concurrent deliverables on time and with quality within fast-paced environment and under deadlines
- High level of competence with MS Office and Adobe FrameMaker
- Experience of mentoring and developing junior technical writers
- Good knowledge of industry style guides such as: Microsoft Manual of Style and Chicago
- High level understanding of writing Plain English for an international audience
- Experience of writing detailed documentation for hardware, software, and APIs
- Experience of managing small to medium sized documentation projects and managing the deliverables of other writers within the confines of the projects
- Experience with technical writing tools such as: Adobe FrameMaker, Adobe CC, Document Management Systems, Content Management Systems, and Wikis
Desirable Criteria:
- Experience in a software development or payment industry environment.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1161023 - Aubrey Andrews