Supervisor, Operations Support
SGS North America Inc.

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Supervise the daily operations of the Client Service Representatives and Report Writing teams
• Provides training and ensures accuracy of open orders and execution and delivery of external client reports
• Assume leadership responsibility for departmental tasks and activities as required.
• Participate in meetings and recommend changes to policies and procedures.
• Communicate client order concerns to the Operation, Sales and Account Management teams as required by account SOP or other defined client requirements
• Create a team culture of proactive communication, efficiency and problem-solving
• Working with the Laboratory Manager and lab personnel, writes or reviews protocols and test plans for method development, feasibility, transfer, verification and validation projects 0
• Develops, reviews, submits and files reports on client sample tests, correlation tests, calibration, validation and other projects.
• Work closely with operation leaders to identify and resolve roadblocks in processes and practices
• Develop processes, work schedules and assign duties to direct report personnel to ensure efficiency.
• Ensures full compliance with the company's Health and Safety Code of Integrity, and Professional Conduct Policies
• Perform other duties as needed

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers
• Has hiring and terminating responsibilities
• Supervises others
• Number of employees directly reporting - 5
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Understanding of the company Quality Management System ISO 9001 and ISO 17025 requirements in related tasks
• Ability to follow directions ensuring the end results are accurate and completed with the required timeframe
• Well organized with strong sense of responsibility for project and time management
• Ability to handle multiple competing priorities

• Bachelor's degree in Sciences or related discipline - Required
• 2+ years of related laboratory experience - Required
• Master's degree in Scientific or related discipline in combination with the experience listed above - Preferred