Sr. Business Development Rep
SGS North America Inc.

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Responsible for the sales and marketing activities at assigned accounts including; development of sales growth plan, generation of required reports, establishing and maintaining customer relationships and enhancement of the image and reputation of SGS in the marketplace.

To establish and implement strategic business development opportunities identified and secured for OGC Trade related services, in line with company KPI's and budgetary expectations. This role plays a crucial part in ensuring seamless coordination between sales, operations, and clients, while maintaining a high level of customer satisfaction. The coordinator will handle various tasks related to sales administration, customer communication, and data management, contributing to the overall success of the company's international operations. To be a key focal point of liaison between SGS and an assigned client base.

• Act as a focal point as an efficient liaison between SGS and the client , provide technical, operational and after sales support to all OGC locations and OGC customers.
• Provide a primary focal point / liaison between SGS affiliates, offices and personnel involved in the performance of specifics contract. Furthermore to provide assistance to local operations via a high level overview of ongoing daily operations
• Design, develop and implement, identified business development plans, in accordance with company strategic goals
• Monitor, review and provide regular reports regarding, but limited to;
  • An overview of assigned clients
  • Identified business growth performance
  • Key performance indicators, as applicable
  • Bad debt, complaints or claims
  • Commercial or operational metrics
  • Provide technical support and guidance to existing and new clients, both domestic & international to cement and create sound business relationships.
• Sales coordination:
  • Collaborate with the sales team to manage international client inquiries and requests.
  • Contribute and support providing data to prepare quotations, proposals, and contracts to clients.
  • Coordinate sales activities by maintaining sales records, managing CRM systems, and monitoring sales pipelines.
  • Follow up on sales leads, ensuring timely and accurate response to client inquiries.
  • Assist in the development of sales strategies and promotional materials.
• Operations Support:
  • Communicate with clients to gather necessary information, clarify specifications, and provide updates on inspection schedules and results.
  • Liaise with internal operational teams to ensure smooth execution of inspections.
  • Track inspection progress, review reports, and resolve any operational issues or client concerns.
• Customer Relationship Management:
  • Build and maintain strong relationships with international clients, addressing their needs and ensuring customer satisfaction.
  • Provide prompt and effective responses to client queries, concerns, and complaints.
  • Conduct regular follow-ups with clients to assess their satisfaction levels and identify opportunities for upselling or cross-selling.
  • Collaborate with the local sales and operational teams to identify potential clients and support in lead generation activities.
• Data Management:
  • Maintain accurate and up-to-date client and sales-related database.
  • Support in the preparation of sales forecasts and performance metrics for management review.
  • Collaborate with the finance team to ensure timely and accurate invoicing and payment processing.
  • Identify and develop new opportunities and sales strategies within the area of your responsibility increasing revenue and margin.

Ensure full compliance with the Company's Code of Integrity & Professional Conduct, and act in accordance with SGS UK's Equality & Diversity Policy, and ensure others do so.

At all times, adopt a safe behavior by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company's policies and procedures.

Qualifications

• 7+ years experience in the OGC industry. (Required)
• GED/ HS diploma (Required)
• Experience in a role requiring daily interface with customers with a particular focus on service delivery. (Required)
• Extensive experience working in an analytical or business development role within the oil inspection industry. (Required)
• Good understanding of the oil condition monitoring from both technical & sales perspective. (Required)
• Good understanding of OGC/OCM customer expectations. (Required)
• Bachelor's degree (Preferred)

This job has expired.