Solution Adoption Consultant
Waystar, Inc

Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

What you'll be doing:

What is the purpose of this position?

Right now, we are looking to add talent to our HS&H Solution Adoption team. The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

Looking for some details?

• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring solutions are delivered in compliance with contractual terms and aligned with Waystar values and processes.
• Drives a high level of client satisfaction.
• Manages and meet deadlines of multiple projects.
• Establishes relationships with the client project team, key influencers, and client executive leadership.
• Communicates challenges and shortcomings to client and internal stakeholders, recommending solutions when possible.
• Develops and communicates a clear vision of customer success and regularly reports the status to all key stakeholders.
• Leads client training sessions.

What we're looking for:

Key Requirements?

• 3+ years working in the healthcare revenue cycle.
• Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
• Demonstrated problem solving and decision-make process.
• Strong process orientation, problem solving & troubleshooting skills with a firm commitment to quality.
• HIPAA regulation knowledge
• Back- End Revenue Cycle operations
• Experience with x12 formats, i.e., 837/835, 270/271 and 276/277
• Proficient with Microsoft Office Suite
• Excellent written and oral communication skills
• Team player
• Ability to travel up to 20%

Preferred Knowledge

• Institutional and Professional Payer requirements
• Clearinghouse
• Claims scrubber
• Hospital Health Systems/Physician Practice Management Systems

Education

Bachelor's degree or equivalent work experience in Healthcare, CIS, CS or MIS

Waystarprovides cloud-based technology that simplifies and unifies healthcare payments.Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visitwaystar.comor follow@Waystaron Twitter.

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