Shift Supervisor/Operations Manager (SHS610)
Volunteers of America

Shift Supervisor/Operations Manager (SHS610)
Randalls and Wards Islands, New York, NY, USA Req #1481
Thursday, November 18, 2021
About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."

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Position: Shift Supervisor/Operations Manager (SHS610)
Summary:
The Operations Manager/Shift Supervisor is responsible for facilitating daily shelter operations.
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Minimum Qualifications:
Associate Degree or 60 college credits with at least 2 years of relevant experience, or high school diploma with 3 years of relevant experience. F-80 certification. Must possess good interpersonal skills and basic computer knowledge.
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Supervisory Role:
This position does have supervisory responsibilities.
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Principal Responsibilities:
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
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1.    Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication
2. Â Â Â Â Â Â Â Â Ensure optimal customer service is being provided to clients
3. Â Â Â Â Â Â Â Â Ensure recreation activities are occurring
4. Â Â Â Â Â Â Â Â Ensures the facility is adequately staffed at all times
5. Â Â Â Â Â Â Â Â Work with DHS PD to ensure the daily security and safety of the facility
6. Â Â Â Â Â Â Â Â Supervise facility maintenance, cleaning staff and fire safety
7. Â Â Â Â Â Â Â Â Manage community relations and communicate with relevant authorities as needed
8. Â Â Â Â Â Â Â Â Perform related tasks as needed
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Expected Results of Principal Responsibilities:
1. Â Â Â Â Â Shift staff are appropriately supervised
2. Â Â Â Â Â Program facilities are safe and incident reporting is timely and accurate
3. Â Â Â Â Â Clients receive accommodations and services in accordance with established procedures
4. Â Â Â Â Â The facility is well maintained, clean and in good repair
5. Â Â Â Â Â Related tasks are performed completely, on time and accurately
6. Â Â Â Â Â Maintenance and cleaning staff are appropriately supervised
7. Â Â Â Â Â Good working relationships with community and relevant authorities.
8. Â Â Â Â Â Related duties are performed completely, on time and accurate.
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Work Environment:
While performing the duties of the job, the employee will be in an office and shelter environment. Activities occur inside and outside.
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Physical Demands:
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds.
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Position Type:
This is a full-time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

• Job Family Shift Supervisor
• Job Function Program Services
• Pay Type Hourly
• Required Education Associate Degree
• Job Start Date Monday, November 29, 2021

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• Randalls and Wards Islands, New York, NY, USA

This job has expired.