Severe Incident Manager
Beacon Hill Staffing Group, LLC

100% onsite position. Schedule is Monday - Friday, 9am - 5pm EST. Team has a rotating on-call schedule, where they will be required to be on-call 24/7 for one week every seven weeks.

Description:

Provides expert content/professional leadership on complex IT Support assignments/projects. Provides a relationship management role with internal/external service providers to the IT organization. Ensures management of IT components within the scope of the service definition or ASP agreement to ensure business SLAs are met. Maintains process/procedures to manage IT services, including creating and tracking hardware and software inventory, creating centralized contract main file, determining contractual and financial exposure, and negotiating contracts. Under direction, may negotiate pricing and determine contract terms and conditions. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within IT Services but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert.

Coordination and management of Severe Incident Management process activities Supporting Incident Management reporting (KPIs and customer SLAs) Drive complex technical problems where analysis of situation requires in-depth evaluation & technical knowledge of all areas driving restoration of service with support teams Ability to communicate effectively to technical and non-technical audiences Ability to assess data, identify gaps, trends, and inaccuracies, and turn that data into actionable outcomes and opportunities

Skills:

Exceptional communication skills and experience interacting with all levels of organization Solid understanding of Incident Management, Problem Management, and Change Management

Strong knowledge of data center infrastructure and operating systems

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future™