Service Manager
American Cybersystems, Inc.

Chantilly, Virginia
$40.00 - $45.00 per hour

This job has expired.

Innova Solutions is immediately hiring a Service Manager (Required: Active Top Secret/SCI with CI Poly).

Position Type: Full Time Contract
Duration: 12+ Months
Location: Chantilly, VA 20151 (Onsite)

As a Service Manager, you will:

  • Collaborate with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication.
  • Monitor project lifecycle workflows and submit tickets to resolve errors.
  • Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed.
  • Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training.
  • Conduct quality review of documents and tickets to ensure compliance standards are met.
  • Work with integrators and developers to seek out solutions to improve productivity and performance metrics.
  • Create Weekly, Daily and Monthly reports and manage task deadlines.
The ideal candidate will have:
  • Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor's and 1 year, Associates and 3 years or HS and 5 years.
  • Familiarity of ITIL processes
  • Technical documentation experience; use of clear language and proper grammar, spelling, and punctuation
  • Ability to execute tasks quickly and efficiently.
  • Expertise in or desire to learn Confluence and MS Visio
  • Ability to collaborate with teams, facilitate technical discussions and work independently.
  • Use various program resources to answer questions and recommend solutions.
  • Clearance Required: Active Top Secret/SCI with CI Poly.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!
Naval Sisodia
Team Recruitment
(218) 319-7936

Pay Range*: $40-$45 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
  • One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
  • ClearlyRated® Client Diamond Award Winner (2020)
  • One of the Largest Certified MBE Companies in the NMSDC Network (2022)
  • Advanced Tier Services partner with AWS and Gold with MS

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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