Registrar Services Manager
Ohio University

Applications Accepted From
Public: Open to the public

Special Instructions to Applicants

To apply, after reviewing the position profile below, please submit the brief online application, a current resume, a cover letter, and a list of three professional references. Please note, the cover letter should address your professional preparation and interest for the role.

References will be used with discretion late in the process. Successful candidates must pass a comprehensive background check. This position will remain open until filled. For full consideration, please apply by March 15, 2024.

This position is eligible for the following benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Posting Number: 20166014S

Job Description

JOIN A TEAM THAT SUPPORTS YOU

At Ohio University Office of the University Registrar, we believe in supporting and recognizing the talent that serves thousands of students, faculty, and staff at OHIO every year. From a data-driven and competitive salary structure and comprehensive benefits, paid time off to flexible work arrangements, professional development programming, to tuition benefits, affinity organizations to shared government, and more, OHIO is proud to support our employees. Employees enjoy broad support across the division of Enrollment Management, and stay abreast of changes within higher education through memberships with supporting regional and national organizations.

ABOUT OHIO

At Ohio University, we believe that the college experience should deliver more than a diploma. We offer an experience that will stick with students for the rest of their lives. Without question, we take academics seriously. In fact, we are home to one of the most prestigious honors programs in the nation and several highly-ranked academic programs. And, we have a laser focus on career success through internship and job placement programs as well as lifelong assistance from the most loyal and supportive alumni group on the planet.

We also know that the University experience is shaped by many other factors. The stunning 1,740-acre main campus is located in what has been named one of America's best college towns and the University has been named #1 Best Value Public University in Ohio. OHIO has been recognized for extensive efforts in a number of arenas, including an institutional commitment to diversity and inclusion for which the University has been named a four-time Higher Education Excellence in Diversity (HEED) award winner. OHIO has also been awarded Military Friendly status for the past ten consecutive years. Most recently, OHIO has joined the highest level of research institutions in the country by earning the R1 Classification in the latest Carnegie Classification of Institutions of Higher Education.

With its historic main campus in Athens; five regional campuses; three extension campuses in the Columbus, Cleveland, and Dayton areas; and one of the largest enrollments of online students among public universities in Ohio, the University has a collective enrollment of over 28,000 students. Learn more about the OHIO experience at https://www.ohio.edu/forever and consider shaping that experience by applying for this role with the Office of the University Registrar!

ABOUT THE OFFICE OF THE UNIVERSITY REGISTRAR

The Office of the University Registrar models the highest standards of the registrar profession in providing exemplary service to the University community and constituents, while ensuring accuracy, integrity, and confidentiality of academic records. Core values include records integrity; effectiveness and efficiency; growth; innovative solutions; service and support; teamwork and trust; respect, equality, and diversity; adaptability; and reliability. Technology plays a critical role in providing contemporary services to the University community. Collaborating closely with the Office of Information Technology and a host of vendor partners, the Registrar team designs innovative services and solutions for faculty, staff, advisors, and students. Examples of success include early implementation of preferred names and pronouns for students, a custom faculty and advising center, a new OHIO Guarantee+ Graduation Plan system, and tailored reports and integrations for multiple University constituents.

POSITION SUMMARY

The Registrar Services Manager is responsible for supporting the operational functions of Registrar Services, including the processing of registrations, re-enrollments, degree/enrollment verifications, classroom scheduling, transcripts, and other front-line support. The incumbent supports office leadership in the continuous evaluation of system tools and processes, and serves as a subject matter expert for University Registrar in the development of strategies to improve processes and systems that support University Registrar operations. The Registrar Services Manager manages, supervises, mentors, and coordinates work plans for a team of classified records managers with the responsibility for improving services to provide efficiency. Provides regular communication to the University community reminding them of systems and how to use them. Responsible for a team who provides outstanding service to students, faculty, staff, and the public as well as internal colleagues.

Commitment to Diversity, Equity, Access, Inclusion, and Social Justice: The successful candidate will embrace the division's commitment to incorporating diversity, equity, access, inclusion, and social justice into their leadership style, decision-making, collaborations, processes, and all strategic efforts.

KEY RESPONSIBILITIES

Management of Registrar Services:

• Hire, train, manage, supervise, and mentor a team of classified records managers to facilitate efficient and effective processing of registrations, re-enrollments, degree/enrollment verifications, classroom scheduling, transcripts, and other front-line support. Plan and delegate projects and tasks to team members, monitor quality and accuracy, and ensure consistent compliance with state and federal regulations, university policies, and industry standards and best practices. Sets goals and provides annual performance reviews.
• Implement quality assurance measures to anticipate and identify potential data issues, and develop continuous improvement processes for data integrity of records. Develop processes to audit and review data entry; ensure quality assurance activities are effective.
• Develop and maintain thorough documentation pertaining to systems and associated policies and procedures for registrar services operations. Serve as a point of contact and subject matter expert for day-to-day inquiries regarding registrar services operations and use of the student information system.

Registrar Services Processes:

• In coordination with office leadership, support the continuous evaluation of system tools and serve as a subject matter expert for Registrar Services operations in the development of strategies to leverage systems that meet our needs. Support the configuration and maintenance of the room scheduling software, schedule generation tool, and class permission system. Participate in process design and provide support for maintenance of security and roles, quality control measures, and data flow between systems.
• Plan and prepare for software upgrades or implementation of new technology solutions by developing and executing comprehensive test plans. Determine testing methodology and coordinate with stakeholders inside and outside of Registrar Services to ensure acceptable system performance.
• Design and build routine and special operational reporting and business intelligence analytics to support business decisions and evaluate effectiveness of operations.

Manage department inventory of computer hardware and software for computer workstations, peripherals, and printers/copiers. Analyze usability of technology based on equipment condition and end user needs. Anticipate the needs for replacement machines and oversee the procurement of replacements. Coordinate new hardware and software installations for staff and serve as a technical administrator for the equipment.

Communication:

• Provides training and support as needed to the University Community.
• Provides regular communication to faculty and staff regarding Registrar Services operations such as how to use the Class Permission process, reminders to update textbook and materials information.

Minimum Qualifications

Bachelor's degree or equivalent experience to substitute for a bachelor's degree.

At least three years of work experience.

Ability to communicate technical information to non-technical personnel and to communicate effectively, both orally and in writing.

Experience working in a paperless environment.

Strong project management skills.

Working knowledge of concepts, practices and procedures and ability to use in varied situations.

This position requires knowledge of all FERPA regulations and guidelines and needs familiarity with Ohio University policies and procedures (may be obtained after hire).

At least 1 year of supervisory experience.

Preferred Qualifications

Experience with PeopleSoft, OnBase, OBI, Astra Schedule, Textbook and Materials system, Microsoft Exchange & Office preferred.

Department
Registrar's Office

Pay Rate: Target hiring range for this role is $44,592 - $51,838. The final offer will be commensurate with the candidate's education and experience in relation to the minimum qualifications for the position, while also considering internal equity.

In addition to a competitive approach to salary, Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, an instructional fee waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, wellbeing incentive programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits

Job Open Date
02/22/2024

Posting Close Date

03/15/2024

Job Category: Administrative at-will appointment

Months
12 month

Planning Unit: Vice President Enrollment Management

Work Schedule

Monday - Friday from 8:00 a.m. to 5:00 p.m. Eastern (with an hour for lunch)
Some evenings and weekend work may be required (generally with advance notice).

Campus: Athens

Expected hours worked per week
40 hours

Expected duration of assignment
On-going

Applicants may contact this person if they have questions about this position.
Angela Andrews, angela.andrews@ohio.edu, 740-593-4213

Diversity Statement

Ohio University is proud of its rich history, diverse campuses, international communities, and beautiful Appalachian settings. As part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming, respectful, diverse, and inclusive workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of race, color, religion, age, ethnicity, national origin, national ancestry, sex, pregnancy, gender, gender identity or expression, sexual orientation, military service or veteran status, mental or physical disability, or genetic information. Ohio University is an equal access/equal opportunity and affirmative action employer.

Job Family/Subfamily
Enrollment Services-Registrar

Career Track & Level
M 1

Pay Grade
CA&P|16|

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