This job has expired.
Location: Culver City, CA
Salary: $79,000.00 USD Annually - $119,000.00 USD Annually
Description: Our client is currently seeking a Product Specialist, Account Lead
This job will have the following responsibilities:
- Assist customers with maximizing product value aligned with their business goals
- Act as a resource for escalations and resolution of complex issues working with Customer Success and Operations peers or directly with customers
- Advocate for customer centric enhancements and contribute actionable voice-of-the-customer insights
- Assist in prioritizing improvements based on Support interactions and customer feedback
- Collaborate with product managers to bridge customer needs against product development priorities
- Align with back office Operations teams to understand related processes and identify areas for optimization
- Partner with Customer Success Training and Enablement to create resources for new releases and to enhance ongoing knowledge, including help center articles, material for training sessions, diagnostic checklists, canned responses for FAQs, in-app guides, and short videos.
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- 3+ years of experience in similar role; B2B, financial services strongly preferred
- FINRA Series 7 and Series 66 or 63 licensed (preferred)
- Deep understanding of the independent wealth management industry
- Proficient with core customer success tools (e.g., Salesforce, Google Apps, MS Excel)
- Ability to correlate customer pain points and needs to Altruist business value
- High emotional intelligence; ability to build trust quickly, prioritizes the personal touch
- Exemplary written, verbal, presentation, and active listening skills
- Able to influence and educate others to enhance their comprehension and grasp of complex subjects
Contact: praszl@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.
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