Payroll Support Rep I
ADP

ADP is hiring a Payroll Support Representative - Level I

The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. You will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities.

Due to the nature of the Comprehensive Services business, you will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, you will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases.

You will work closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. You will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.

• Client Facing with Assigned Non-Comp Payroll Client Base
• Works in an inbound phone support model
• Provides WFN/AutoPay Payroll Technology Support
• Supports General PR, HR & Benefit Questions
• Supports Payroll Processing Questions and Issues
• Conducts Initial Issue Troubleshooting
• Works with internal teams to resolve complex issues

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do:

What you can expect on a typical day:

• Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.
• Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
• Assists and supports Clients with Payroll processing questions and issues.
• Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
• Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
• Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.

TO SUCCEED IN THIS ROLE:

• Education: Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).

• Experience: Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.

Expected to achieve a working knowledge of the following applications:

• WFN ( Portal)
• PR Module, HR Module, TA Module
• Wage Garnishments
• Tax Registration
• Total Tax Plus
• ADP Reporting
• GLI