Office Technician
State of Nebraska

Lincoln, Nebraska

The Department of Health and Human Services (DHHS) is seeking an outstanding candidate who is interested in making a difference in the lives of fellow Nebraskans by joining the Eligibility and Enrollment Unit within Developmental Disabilities. This position could be the first step in an exciting new career "Helping People Live Better Lives!"

Benefits include flexible work schedules, competitive health insurance and retirement plans (retirement contribution match of 156%), earning competitive vacation and sick leave, 13 State holidays, eligibility to participate in the Public Service Loan Forgiveness Program, and $20,000 Basic Life Insurance at no additional cost.

Location: Nebraska State Office Building - Lincoln

Schedule: Monday - Friday 8 am to 5 pm

"The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics."
Examples of Work
Job duties for this position are as follows:
• Answering the main phone line and directing calls;
• Opening incoming mail as well as delivering outgoing mail to the mail room;
• Entering data and Tracking on simple Excel worksheets;
• Looking up data in Nfocus;
• Putting exhibit packets together and sending out to all parties for Appeals;
• Limited Data Entry;
• Other duties as assigned
Qualifications / Requirements
REQUIREMENTS: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.

PREFERRED: Strong communication and organizational skills preferred. Experience with ONBASE, NFOCUS, NDEN and Therap a plus but not required

OTHER: Position may require long periods of sitting and occasional light lifting. Valid driver's license.
Knowledge, Skills and Abilities
Knowledge of: the practices and procedures pertinent to office/clerical support operations; the methods of filing, record keeping, bookkeeping, and mailing; computer operations and standard software and hardware applications; the purpose and activities of the employing agency; the work unit policies and guidelines pertinent to office/clerical support operations; the functions and specialized terminology associated with the work unit and agency; grammar, spelling, capitalization, and punctuation to recognize and correct errors; the procedures of manual and electronic file maintenance, record keeping, and mail distribution.

Ability to: code/sort and file/retrieve records/documents established indexing/filing systems; identify similarities and differences between two or more sets of data; communicate in person, by telephone or email; communicate effectively with work unit supervisors, co-workers, other agency employees, and customers or visitors to exchange information; understand and apply instructions; compute/total figures involving the use of addition, subtraction, multiplication, division, percentages, and fractions; determine course of action to correct inaccurate or incomplete records/documents; file and record information using numerical, alphabetical, and other records keeping systems; maintain confidentiality of materials processed; operate standard office equipment; learn and explain agency office/clerical support operations, policies and guidelines; select and apply established office/clerical support policies, standards, and procedures.

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