Office Assistant / Account Representative / Customer Service Representative
Senske Services

Centennial, Colorado
$15.00 - $17.00 per hour

This job has expired.


Job Summary

This position receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

This is a full-time, hourly non-exempt position.

The starting wage is $15 - $17 per hour (dependent on experience)

The schedule for this position will be Monday - Friday, 8AM - 5PM. Working 1 Saturday per month is possible as needed by the business.

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers
  • May be required to outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfil the duties or the needs of the business.
  • Expected to have regular attendance for scheduled shifts, and to notify supervisor within a timely manner of absenteeism or tardiness
Job Qualifications
  • High school diploma, associate degree preferred
  • 1-2 years of experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively


This job has expired.

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