Move Solutions Analyst
Suddath

Jacksonville, Florida

This job has expired.


Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

  • A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
  • Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
  • Paid Time Off (PTO) and paid company holidays
  • A tuition reimbursement plan where employees are encouraged to continue their education and development
  • For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Essential Duties & Responsibilities:
  • Manage the day-to-day customer service needs of all clients.
  • Provide clear communication, both verbal and written, to all customers.
  • Provide timely and accurate information in response to incoming customer phone and email messages.
  • Understand and communicate all contract regulations to customers through the introduction process of their relocation. Utilize the operating systems to keep all files up to date, by using the prompts and making notes.
  • Process customer survey results according to established department policies and procedures using quoting software and cost-analysis techniques.
  • Update and maintain operating systems with accurate and timely data.
  • Ensure all new moves are set up in the correct programs as prescribed.
  • Ensure he/she understands all move policies and authorizations. Ensure all contact points are made on each move within the assigned timeframe.
  • Successfully communicate needs to the receiving coordinator of the move during the hand-off phase.
  • Manage VIP/Executive Moves directly through the full move process.
  • Manage small-scale shipments directly through the full move process.
  • Manage reporting functions according to Client SLAs.

Specific Job Skills

  • Excellent verbal and written communication skills
  • Highly customer service oriented
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday
  • Ability to multi-task and organize workflow to manage daily responsibilities
  • Excellent teamwork and interpersonal skills required
  • Ability to work under deadlines and specific time frames
  • Ability to develop and maintain positive working relationships with internal and external customers

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Education & Experience:

  • High School diploma (Bachelor's degree preferred)
  • Type 40-50 WPM
  • Proficient in Microsoft Office

TRAVEL:
  • Ability to travel 10% on overnight trips.

Language Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Excellent written and verbal communication skills.

Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

  • To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite
  • Effective use of collaboration tools

Planning/Organization:
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday
  • Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:
  • None required

Working Conditions:
  • Cubicle working environment
  • Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

Stand - Under 1/3 Time

Walk - Under 1/3 Time

Sit - Over 2/3 Time

Use hands to finger, handle, or feel - Over 2/3 Time

Reach with hands and arms - 1/3 to 2/3 Time

Climb or balance - None

Stoop, kneel, crouch or crawl - Under 1/3 Time

Talk or hear - over 1/3 to 2/3 time

Taste or smell - None

Other - None

Physical Activity Level:

  • The employee must occasionally lift and/or move up to 10 pounds.
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is occasionally required to reach with hands and arms.

Manual Dexterity:
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:
  • Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This job has expired.

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