Money Movement Specialist-1G6593
ADP

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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

 

BASIC FUNCTIONS:

Contacts delinquent clients and arranges for the collection of past-due accounts. Arranges for various means of debt satisfaction if an immediate resolution of a default account is not possible. Arranges hold payrolls due to defaults. Prepares and processes potential charge-offs delinquency reporting for month-end, and actual charge-offs. Forwards all files and assists in the recovery process. Assists participants and contributes to client service representative initiatives for better service. Provides support to Regions staff which includes: PRS, PRE, HRBP, Finance Exec, and Controller' on all Money Movement & Collections issues. Additional support and assistance to the COG Banking Group and A/R Cash posting in India and Miami's Accounting Department.

 

RESPONSIBILITIES:

• Processes St Dimas Banking reports for Returned Banking Transactions exp: NSF, ISF, Closed Accounts, Incorrect ABA, and or Account number, Uncollected Funds.
• Provide Management with Collection Alert through the Total Track system. Also document all functions taken to complete the Alert.
• Provide Credit Underwriting with the request for updates and credit evaluation reports and Over Threshold limit reviews.
• Prepares reconciliation upon client's request.
• Assigned after-hours phone duty for a 7-day period.
• Establishes contact with clients who are 1-3 days or more beyond the due date and arranges for the collection of past-due installments for both Payroll and Benefit invoices. Maintain worklists to ensure timely follow-up and "quality contracts" with each potentially past due account. If immediate resolution is not possible, utilizes various collection strategies to minimize any potential loss, as well as apply collections policy to the maximum.
• Acts as a liaison and works with appropriate ADP Finance Exec or Area President in resolving delinquency problems which require the involvement of the SBUs This requires a full investigation of complaints by the client should there be service problems.
• Documents and/or corresponds any business changes such as buy/sell, transfer and assumptions, a notice of claim, etc.
• Contacts banks, trades, franchise representatives, and/or attorneys regarding closed operations or business changes that affect collection. Attempts a skip trace on a disappearing client as well as exhausting collections strategies. Processes accounts eligible for charge offs.
• Updates the Incoming Wire Transfer Audit in TotalTrack for Wire Transfers upon receipt of funds, which confirms the transactions to the regions. This allows the regions to view the funds being received and allows for payrolls to be processed timely. Submits case to Management for Over Threshold issue to review for extension or increase of processing limit through the TotalTrack A/R system.
• Places Credit Hold changes in TotalTrack, informing the regions of all clients on Credit Hold for non-payment. This prevents further payrolls from being processed. The process is performed in the TotalTrack system which provides the information to all in Real-Time.
• Places Header Hold changes in TotalTrack, informing the regions of all clients on Header Hold which prevent client Double Deduction of funds. This is performed on ALL clients who are on Pre-Wire payment terms, Bonus Payrolls, and Final payrolls. The process is performed in the TotalTrack system which provides the information to all in Real-Time.
• Reviews Aging Report to process client refunds, credits, or overpayments.
• Prepares adjustments through the Total Track system, to expedite money movement on client accounts. Adjustments consist of 249,349,405,421,422,423,554,574, etc.
• Prepares Manual ACH debits through TotalTrack for the client on Special Payment terms and includes clients who process payrolls on Pre-Wire transfer terms that have an outstanding balance after the initial receipt of funds.
• Conduct N-Screen functions to apply on --Account funds to invoice after Wire Transfer is received and posted on client's account.
• Assists with the accounting and posting adjustments should there be an error in the client's payment history or unusual amounts due or paid. Locates missing checks. Reconciles payment history disputes and discrepancies.
• Handles decisions regarding waiving of late charges.
• Maintains daily communications and reports results and portfolio delinquencies to the Collection Manager.
• Prepares the monthly management reports which fully outline portfolio status by aging and as requested by management (forecast, delinquency report, or charge-offs).
• Performs other related duties as assigned and associated with quality client service.
• Communicate with Client / Region to obtain an immediate resolution of a/r-collection issues.

SPECIAL ACCOUNTABILITY:

• Directly impacts the performance of portfolios' collections, fee income such as late charges, and other miscellaneous fees.

REPORTING RELATIONSHIPS:

• Supervised by the Money Movement Manager

QUALIFICATIONS REQUIRED:

• 3-5 years of proven business to business customer service experience.
• Bachelor's Degree or its equivalent in education and/or experience.
• In depth understanding of data processing required.
• Communication, organization, and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Payroll support and/ or general client support experience.
• Experience in finance or accounting.
• Intermediate-level experience in MS Office applications.
• Comprehensive understanding of financial transactions combined with banking knowledge, computer operations knowledge, and critical thinking.
• Ability to handle complex and multiple functions simultaneously.
• Ability to make critical decisions without management direction.
• Banking operational transactions experience.
• Analytical skills/understanding of complex financial operations.
• Interpersonal/collaboration skills.

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