Manager, Strategic Customer Initiatives
DraftKings

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.
THE STRATEGY BEHIND THE GAME

As a member of the Customer Organization's Strategic Initiatives team, you will support our continued journey of being a top customer centric brand. You will partner across the organization to make sure that all DraftKings employees live and breathe our customers. You will be tasked with executing on initiatives and projects to ensure cultural adoption of the customer centric mindset. The successful candidate will be able to leverage their skills and experience to coordinate cross-functional initiatives and be the "glue" that connects various teams to the successful delivery of a best-in-class customer experience.

What you'll do as a Manager, Strategic Customer Initiatives :

• Own the development and execution of cultural programs consisting of multiple initiatives where you'll partner cross-functionally across DraftKings to bring the programs to life.
  
• Review current processes and procedures to understand areas of opportunity; create executable plans to solve for gaps that exist.
  
• Partner with the leadership team to provide updates and communications on key customer centricity initiatives.
  
• Ensure processes are created with robust documentation and are built with a process excellence approach.
  
• Balance resources, time, and scope to deliver on very high-quality standards.
  

What you'll bring:

• Above all else, you must have a passion for customers and customer experience.
  
• At least 5 years of project management or related experience.
  
• Bachelor's degree in related field.
  
• Excitement around building and developing the customer centricity program.
  
• Must have an entrepreneurial mindset; be hands-on and driven to get things done.
  
• Demonstrated ability to be organized and be able to handle multiple projects at once.
  
• Excellent written and verbal communication skills.
  
• Ability to work both independently and effectively partner cross functionally in a highly matrixed environment.
  
• Desire to work cross functionally, develop recommendations, influence, and build consensus
  

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what's next, and continuously reinventing the industry. We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Ready to build what's next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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