Lead ServiceNow Developer

Montgomery, Alabama
$96,465.00 - $159,184.00 per year

An exciting opportunity exists to join the ProAssurance family of companies!

We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth.

This position supports our medical professional liability line of business and can be fully remote in the US, preferably in the CST or EST time zones.

For full consideration, candidates should have 15 years related experience, including 5+ years of ServiceNow experience. Please make sure to highlight ServiceNow experience on your resume, cover letter, etc.

We are not offering sponsorship, now or in the future, for this position.

Job Summary:

The Lead Software Developer will be responsible for overseeing the development and implementation of new software systems. This position may also be required to update existing software and conduct feasibility studies on company systems. You will be expected to code more complex applications, create complex reports, and mentor the junior developers. To ensure success as a Lead Software Developer, you should have in-depth knowledge of programming languages, and outstanding project management skills. Must act as a technical lead.

Essential Duties and Responsibilities:

50% - SPC Core Technology:

  • Utilize a variety of software development tools and other 3rd party tools to design or modify software programs, websites, applications, and reporting functions for the company.
  • Develop both new applications and improve existing ones and contribute to software design and architecture to improve performance, capability, and reliability.
  • Write advanced programming code and development reports.
  • Conduct feasibility studies for upgraded software systems and review any updates to systems.
  • Create technical documents for new software programs.
  • Participate in all aspects of the product development life cycle from design to delivery.
  • Follow development specifications and documentation standards.
  • Ability to use experience, intuition, deep domain understanding and leveraging the knowledge and experience of the team and other domain experts to produce results that meet the IT strategic objectives.
  • Participate in designing technology roadmaps.
  • Ability to architect technical solutions.
30% - IT Internal Services:
  • Meeting with development managers to discuss software projects.
  • Lead teams and user group meetings to facilitate and manage the software development environment for the company.
  • Provide support to desktop support team for software installations, problem research and performance troubleshooting.
10% - End User Interaction:
  • Provide technical training, guidance, and resource support for end users and departmental staff.

Secondary Responsibilities:

5% - Monitor and stay current on new tools and technologies, make recommendations for enhancements, and use where needed. Perform special projects as directed by management.

  • A bachelor's degree in computer science or ten years of equivalent work experience is required.
  • A minimum fifteen years previous experience as a software programmer preferably within the insurance industry.
  • ServiceNow Certified Master Architect, Certified Application Developer, or Certified Implementation Specialist designation and 5+ years operating as an ServiceNow Architect within the FSO technology stack.
  • Integration experience with REST/SOAP should be a core requirement.
  • Experience with portal development.
  • Experience with install and maintain ServiceNow application using Source Code Management (Application Studio).
  • Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
  • Extensive knowledge of ServiceNow architecture and IT service Delivery.
  • Robust understanding of IT Application Development processes with a programming background.
  • A strong understanding of Agile Development Techniques and DevOps delivery models.
  • Excellent communication skills. Excellent time management skillset. Ability to work both independently and as part of a team.
  • Ability to plan, solution, develop, and test working product development team.
  • Strong understanding of systems and software in use by departments including but not limited to: IT, Underwriting, Claims, Risk Management, Customer Service, Finance, and HR.
  • Advanced knowledge of programming languages including HTML5, C#, SQL, and others.
  • Knowledge of system frameworks.
  • Advanced project management skills.
  • Professional Liability insurance experience is a plus.
  • Excellent verbal and written communication skills as well as relationship skills.
  • Strong ability to research & solve complex issues independently.
  • Ability to handle multiple projects at one time and be very results oriented.
  • Excellent organization and attention to detail, the ability to establishing priorities and meet deadlines.
  • Solid analytical and problem-solving skills, including formulating logical and objective conclusions.
  • Be a self-starter, motivated, take initiative and have strong inter-personal skills.

Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style.

The position you applied may require completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Position Salary Range$96,465.00 - $159,184.00The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

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