IT Support Technician
Beacon Hill Staffing Group, LLC

Willowbrook, Illinois


Position: IT Support Technician

Location: Onsite 5 days a week

Duration: 4-6 month contract-to-hire

Trouble Ticketing

o Currently in development. Will assist in the setup, testing, and implementation.

Support Activities

o Employee

o Monitor incoming support request and troubleshooting level 1 level 2 issues.

o Onboarding & off boarding of employees

o Account management to include account creation, password reset, access modification, and terminations

o Email support with knowledge of Google G-Suite and Microsoft O365.

· Desktop

o Desktop setup and deployment of both headquarters and retail locations.

o Ability to manage desktop license management, software upgrades, patch management, and troubleshooting issues.

o Should be knowledgeable of Windows operating systems

o Should be knowledgeable of the Apple Mac operating system.

o Should be knowledgeable of personal devices

· Retail Store set-up/prep support (done at HQ)

o Implementing licensed software for fitting technology for in-store computers (Trackman, SAM PUTTLab, Salesforce, Synchrony, Poynt Systems/credit card)

Computer Technologies Supported (not all listed)

· MAC

o MacBook Pro

· PC

o MS Surface (laptop)

o Dell/HP (desktop & Laptops)

o Acer - desktop

o Lenovo - desktop

· Broadband Technology

o Comcast (cable) + AT&T (fiber) backup

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future™



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