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Start something good. Empower your career. Become an employee owner at Cenlar.
Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as an Issues Management Analyst Sr.
The Issues Management (IM) Analyst is responsible for ensuring timely remediation of risk events and timely closure of identified issues with negative impacts to customers and Cenlar clients. The issues management process is a complicated work flow with many moving parts including intake, root case analysis, Management Action Plans (MAPS), and controls, and full remediation of the issue itself. This position ensures operations is providing points of contact, updates to remediation steps, stop gap measures and documenting compensating controls to minimize any potential negative impact to customers. The Analyst will be responsible for identifying issues, finding appropriate solutions, monitoring and updating Cenlar's GRC system (Process Unity).
Responsibilities:
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