Investigator Services Assistant - (AMER)
American Cybersystems, Inc.

Innova Solutions is immediately hiring for an Investigator Services Assistant

Position: Type: Full Time, Contract
Duration: 06+ Months (Possibility to extend)
Location: Highland Heights, Kentucky 41076

Comments:

• Shift: Tuesday - Saturday, 9AM - 5:30PM.
• One day per week will be 10:30AM - 7PM. Training is onsite at Highland Heights (approx. 3 weeks or as needed), flex after that but candidates should have flexibility with notice.
• Candidate should have basic computer skills, data entry, attention to details and the ability to handle confidential information.
• Strong team player.

Job Description:

• The position is responsible for the overall performance, education and training of the sites to ensure that protocols are completed accurately and on time.
  Under general supervision, the Investigator Services Assistant provides support to investigator sites, monitors, and other departments within Global Central Labs through communication of information, training sites and documentation of services pertaining to clinical trials.
• They are expected to use the tools provided to answer all the questions, take orders and provide site education on a study level.
• Overall view and site performance to meet the timelines and execution of the protocol to ensure clean data at the earliest time point.
• They are responsible for placing all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values.
• He/she is responsible for incoming phone calls, resolving different types of exceptions within assigned timelines and other duties as assigned or required.

Education and Experience:

• Bachelors life science degree required/ or a medical technologist degree.
• Minimum 2 years' experience in a functioning laboratory client support role.
• Medical assistant in a medical reimbursement insurance company.
• Or an equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities:

• Excellent client and phone service skills.
• Knowledge of Good Clinical Practices and laboratory principals particular pre- analytical techniques.
• Intermediate level of computer literacy.
• Accurate data entry skills.
• Superior analytical, interpersonal and time management skills.
• Excellent verbal communications and customer service skills in the English language. Additional languages are an advantage.
• Critical thinking and problem solving skills to support quality decision making.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!
Aravind Kumar L K
Lead - Recruitment
PHONE: (+1) 678-487-8364
EMAIL: Aravind.KumarKL@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: Between $15.00 to $16.50 Per Hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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