Intern - KLASC Communications
Blue Cross Blue Shield of Michigan

Key, Large, Auto and UAW Service Center (KLASC) provides customer service support for over 1.2 million BCBSM members nationwide.

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.

Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.

Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.

Analyze business goals, objectives, and needs within the organization.

Participate in networking events with BCBSM leaders and other interns.

Engage in volunteer activities/community outreach to build knowledge of our communities and customers.

Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).

This this role, our Communications Intern will:

• Develop skill competencies specific to KLASC department, customers, products, competitors, and key performance indicators.
• Share recommendations for continuous process improvements based on CSR side-by-sides, team leader job shadowing, and workgroup participation.
• Provide a broad overview of call reasons and desk level procedures for resolving member inquiries.
• Network with internal stakeholders and business partners (e.g., IMT, WFM, WFR, BA, Quality, Training, SCIP, etc....) and understands how they support and impact the KLASC department.
• Develop and/or enhance leadership skills.
• Acquire additional interpersonal communication and interaction skills.
• Improve critical thinking and problem-solving skills.

Qualifications

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
  
• Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship.
  
• Effective verbal, written communication and interpersonal skills.
  
• Strong analytical skills with the ability to work independently and as a member of a team.
  
• Excellent organizational skills to deal with multiple projects and priorities.
  
• Responsible for maintaining confidential information to the highest degree.
  
• Proficient in Microsoft Office suites and applicable BCBSM systems.
  
• Ability to develop and maintain effective working relationships.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

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