Information Technology Senior Director
University of Pennsylvania

Information Technology Senior Director - Wharton Executive Education

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination or a University authorized exemption is a requirement for all positions at the University of Pennsylvania. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Information Technology Senior Director - Wharton Executive Education

Job Profile Title
Information Technology Director Senior

Job Description Summary
The Senior IT Director is a member of Wharton Computing's Strategic Partnership team and will work to build and maintain relationships that further the advancement of the organizational goals of Wharton's Executive Education division through the effective use of technology. They will serve as a connection point between the Executive Education department and the people behind the technology.

The person in this role is responsible for the strategic leadership and oversight of the portfolio of IT services that support the Executive Education division. The portfolio includes Salesforce CRM, marketing, hotel management, classroom technology and delivery tools that support over 250 face-to-face, online and blended programs conducted each year. This position is responsible for setting the short-, medium- and long-term technology strategy for Executive Education ensuring that it aligns and complements the strategy for the division and the overall technology strategy for Wharton. This includes regular and open collaboration with Executive Education Senior Leadership and Wharton Computing.

The Senior IT Director leads a team of 3-4 direct reports. The staff are members of Wharton Computing and leverage their 100+ colleagues to deliver many of the services within the portfolio. With a commitment to excellent customer service, the successful candidate would regularly engage with University, Aramark and external vendors to deliver the remaining portfolio of services for the division. In addition, a commitment to excellent customer service and cultivating relationships between other business units within the school such as Facilities, Finance, and HR are key to the role's success.

Job Description

Job Responsibilities

• Build and maintain strategic partnerships with Executive Education senior leaders, managers, and staff to understand the division's goals and how technology can support them. Serve as a strategic contributor for technology initiatives in Wharton Executive Education and the school; communicate activities and value of the IT organization to WEE and the broader school. This includes identifying and prioritizing IT needs and developing and implementing IT strategies.
  
• Senior-level responsibility for overseeing the WEE Portfolio of IT services and systems to ensure requirements are met and business objectives are met including:
  
• learning and instruction, LMS, CMS, classroom capture and multi-media editing systems, video and web conferencing, and classroom technology.
  
• business processes and operational efficiency, including but not limited to public website, financial and accounting systems, Salesforce CRM and business analytics, document management system, workstations, conference center software, conference center phones, cable, video and web conferencing.
  
• Lead staff resources while continuously improving the capabilities of a team of 3-4 direct reports in Wharton Computing's Strategic Partnership team as well as manage other consulting resources as needed.
  
• Effectively manage IT budget and IT projects ensuring they are delivered on time, within budget, and to the required quality standards.
  
• Engage and manage partnerships with University, Wharton and technology vendor staff to manage and deliver IT services in WEE's IT portfolio including:
  
• Wharton F&A, WRDS, Wharton Interactive and Global Youth
  
• Wharton Computing
  
• Penn ISC
  
• Penn Information Security and Privacy
  
• Aramark
  
• External technology vendors and consultants
  
• Stay current on developments in technology by attending conferences, classes and participating in professional organizations.
  
• Perform additional duties as assigned.
  

Qualifications

Bachelor's degree required; Master's degree preferred. Minimum of 7 years of experience in IT management or related field. Experience with strategic planning and implementation of IT services. Strong leadership and team management skills and a proven commitment to exceptional customer service. Excellent communication, organizational, and project management skills. Ability to manage multiple priorities and projects simultaneously, demonstrated ability to work across organizational boundaries and communicate effectively to advance the role of IT in promoting an organizational mission, experience managing technology vendor relationships and the ability to manage a complex IT budget is needed. Must possess or develop a strong understanding of University accounting standards and systems. Experience working in higher education preferred. Familiarity with ITIL, ITSM, Salesforce and learning management systems is preferred.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$110,850.00 - $197,615.33
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/SCC-Aresty-InstExec-Ed/Information-Technology-Senior-Director---Wharton-Executive-Education_JR00070839







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