RESPONSIBILITIES:
Kforce has a client that is seeking an EDI Analyst in Deerfield, IL.Summary:This EDI Analyst leads initiatives and develops plans to provide operational support for client's e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite client's business transactions and increase operational efficiencies.What you will be doing:- EDI Analyst will partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities
- Assist in the development of team success metrics and implement quality standards
- Initial escalation points for customer (internal & external) issues and team member assistance
- Assist with additional support and implementation work to ensure timely resolution of requests
- Lead development and documentation of standard troubleshooting processes and procedures, creation, and dissemination of materials for customer and stakeholder awareness and training
- Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
- As an EDI Analyst, you will drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
- Ensure data standards are HIPAA compliant and adhere to client's privacy and security policies
- Identify additional solutions or practices to improve the operations and activities of client e-Solutions and the customer journey
- Participate in projects relating to client's e-Solutions and liaise with key stakeholders
- Collaborate with IT business partners and suppliers on key business initiatives
REQUIREMENTS:
- Bachelor's degree or equivalent
- At least 1-year of prior work experience in a support role with 1or more years of previous customer service experience
- Previous experience with EDI and/or e-commerce solutions; Including knowledge of ANSI X12, XML, HTML, and other languages
- Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior
- Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
- Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software
- Root cause analysis
- Demonstrated ability to identify and implement process improvements
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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