Director of Services Management, Central Services
Colorado Mountain College

Glenwood Springs, Colorado
$0.00 - $100.00 per hour

This job has expired.


Director of Services Management, Central Services

About Colorado Mountain College

Imagine working at a college that welcomes everyone - students, faculty, staff, and community members - regardless of their backgrounds, beliefs, or traditions. An institution that is also integrally connected to, appreciated by, and supported by those same communities.

Envision yourself at a dynamic, innovative, forward-leaning college that has a highly entrepreneurial spirit and deep commitment to every learner - from first-generation college students and new-traditional and adult learners to academically motivated students seeking a more traditional liberal arts education - all within a robust and highly personalized learning environment.

Visualize applying your energy and skills to an organization that respects and cares about its employees enough to offer competitive compensation and benefits while encouraging every team member to renew and recharge in places of inspiration, reflection, and world-class outdoor recreation.

Welcome to Colorado Mountain College and its eleven campus locations sprinkled across a spectacular region of Colorado's central Rocky Mountains.

Our vision

Colorado Mountain College aspires to serve and elevate the economic, social, cultural, and environmental vitality of its beautiful Rocky Mountain region by welcoming all learners through its doors, delivering highly relevant education and training, and serving as a trusted partner for strategic collaboration and innovation.

The college

CMC is a comprehensive, public, open-access dual-mission institution offering 136 academic programs ranging from bachelor's and associate degrees, specialized certificates, and a wide range of online, non-credit and lifelong learning courses, as well as extensive concurrent enrollment opportunities in close partnership with neighboring school districts.

Over 15,000 students attend CMC annually, and 40% of degree-seeking students earn a certificate or degree every year. The college's Latinx enrollment has doubled in six years to 29%, making CMC a federally-designated Hispanic Serving Institution (HSI). CMC courses are highly personal and many are experiential by design, each with a maximum registration of 25 students.

Colorado Mountain College campuses are located in Aspen, Carbondale, Breckenridge, Dillon, Steamboat Springs, downtown Glenwood Springs, Glenwood Springs-Spring Valley, Leadville, Rifle, the Vail Valley, and Salida. Of these locations, three are "traditional" residential-Spring Valley, Leadville, and Steamboat Springs; students in Breckenridge (and coming soon - in Edwards, Spring Valley and Steamboat Spring) have access to college-owned apartment-style housing. CMC campuses are close-knit communities, on average serving between 1,000 - 2,000 students.

The majority of the college's financial support comes from local property taxes, not tuition or state revenues. Consequently, CMC is uniquely positioned to be entrepreneurial, nimble, mission-focused, and responsive to community and workforce needs. The college's Central Services office, which provides administrative support to all campus locations, is located in historic downtown Glenwood Springs, the town from which CMC originally launched in 1965.

Colorado Mountain College is accredited by the Higher Learning Commission and authorized by the Colorado Commission on Higher Education. For general information about CMC, its programs, locations, students, faculty, and offerings, go to: www.coloradomtn.edu.

Our commitment to an environment where everyone belongs

Our college and beloved mountain communities are enriched by a variety of voices and experiences.

At Colorado Mountain College, we continually work to improve learning and working environments that welcome everyone. We are deeply committed to promoting a free and open exchange of ideas, improving critical thinking, deepening mutual empathy and respect, and ensuring that every learner and team member has equal opportunities for personal and professional success.

The college prioritizes the recruitment, hiring and retaining of a highly engaged workforce that reflects and supports the backgrounds, characteristics and aspirations of the students enrolled at the college. CMC therefore values applicants who demonstrate prior accomplishments, training, and a commitment to the concepts of inclusive and equitable practices, as well as an understanding of historic and current social issues that impact groups of different socio-economic and cultural backgrounds.

CMC employees enjoy regular opportunities to raise their awareness about pressing societal issues, develop individual critical thinking skills, and expand their understanding of and empathy toward others regardless of race, gender, ethnicity or other factors. Our goal is to deliver highly personalized teaching methods and effective student support services that enable students to achieve their goals, regardless of academic or financial barriers.

Applicants to Colorado Mountain College must demonstrate a commitment and competence to work effectively with students, employees, and community members of all backgrounds.

For more information about CMC, go to: www.coloradomtn.edu.

The position

Reporting directly to the Executive Director of Information Technologies, the Director serves as a leader within the Information Technologies Department regarding customer service, communications, and effective problem resolution for supported products and services. Serves as an advisor to the Executive Director of Information Technologies on college-wide Service Desk/customer support, IT Service Management (ITSM) platform, and ITIL framework alignment. The Director of Service Management is directly responsible for the supervision of Service Desk staff, providing direction and attaining support objectives; is proactive in maintaining a high degree of contact with users to respond quickly to their needs and has a special focus on quality assurance, satisfaction, and productivity; has a key role in communicating changes in processes and procedures to end-users and Service Desk staff in a clear and timely manner; leads the adoption of ITSM functionality in alignment with the ITIL framework; works with Information Technologies staff to support college information systems, data communications, computer and voice networks, and telecommunications.

Hiring range = $88,418.82 - $98,243.14 annual salary depending upon a combination of education and experience. Excellent benefits include Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable. CMC utilizes a wage progression compensation model that accounts for a candidate's skill and experience. Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

View/download job description including hiring salary range: Director of Service Management

Pre-requisites for Position (Qualifications Standards)

Education and experience sufficient for the rigors of the position. Examples may include a Bachelors and two years related experience, or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position.

Supervisory experience essential. Industry Certifications preferred. Knowledge of the ITIL framework and experience implementing ITIL (or similar) standards in a Help Desk environment.

Strong background in technology including experience with enterprise and higher education software such as Workday and Ellucian Colleague preferred; Experience supporting technology via service/help desk or call center required; Familiarity with current desktop and mobile operating systems required; Familiarity with VoIP telephony and modern video conferencing platforms preferred; Experience providing direct support to end users of Microsoft and Google productivity suites required; Demonstrated supervisory experience required; Excellent oral and written communications skills, including effective listening required; Demonstrated organizational and team building skills preferred; Ability to train groups and individuals required; Ability to work individually and as part of a team required.

Welcoming. Innovative. Focused on Student Success. These values reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that's the right fit for every faculty member, staff, student, collaborative partner, and community member in our trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Bilingual (English/Spanish) or conversational language abilities strongly preferred.

To Apply: Please submit the required letter of interest, resume, and list of three professional references. CMC is an EOE committed to diversifying its workforce.

External Applicants: Apply Online

Internal Applicants: Please proceed to the HR page of Basecamp or by searching in Learning Hub for instructions on applying for a full-time position as an internal applicant.

Position anticipated to close on February 2, 2024, or until filled.


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