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Department/Program: Addiction & Homeless Services
Reports To: Director of Homeless Services, Addiction & Homeless Services
• Provides direct supervision of all staff identified as Emergency
• Other supervisory responsibility as assigned by the Director of Homeless Services
The Director of Emergency Initiatives oversees the development, implementation, operation, ongoing evaluation, and break down of specialized services identified to meet urgent needs of the community or agency, including the Weymouth Winter Shelter in collaboration with stakeholders and policy makers addressing homelessness and the complex behavioral health conditions that often lead to homeless. This role contributes to Bay Cove's mission by ensuring that services implemented reflect the agency's values of dignity and respect and foster the engagement of adults toward the building of a valued and meaningful life, as defined by each individual.
This is an exempt position.
Essential Functions of Position:
• Collaborate on the design, implementation, operation, and break down of services and programs developed in response to urgent community and agency needs, including a temporary low threshold 30 bed shelter for people who identify as women.
• Develop and maintain collaborative relationships with all identified key stakeholders including DHCD, the City of Boston, DPH, local government, the police department, collateral providers, etc., and represent Bay Cove at community forums.
• Engage in staff recruitment, interviewing, hiring, orientation, work assignments, training, supervision, progressive discipline, and performance evaluation in alignment with the principles and values of the agency's DEI statement of purpose and strategic plan goals.
• Collaborate in the development and administration of the program budget, ensuring sound fiscal management through ongoing monitoring of program spending and timely submission credit card receipts and check requests.
• Establish effective systems for the administration of high quality services grounded in evidence-based and emerging best practices and provided in a safe and welcoming environment through policy, presence, and example in order to promote safety, stability, and growth for all persons served and staff.
• Facilitate the day-to-day operations of the program including scheduling staff work hours to assure appropriate coverage shift coverage and carry out all duties expected of all staff roles when staffing levels necessitate.
• Establish relationships with community agencies to bring additional support services into the shelter such as housing search, healthcare, and mental health care.
• Ensure accurate programmatic documentation and data collection mechanisms such as daily logs, bed registers, incident reports, safety plans, outcomes reporting in order to meet agency, federal, state, and municipal needs.
• Ensure program compliance with all federal and state regulatory mandates, licensing and accreditation standards, contractual agreements, and Bay Cove Human Services policies.
• Provide crisis assessment, prevention, and needed intervention during scheduled hours and while on-call in nights and weekends as scheduled by providing on-call coverage on a rotating basis.
Requirements for the position:
• At least five years of experience in program or department management, including staff supervision, budget preparation and management.
• At least two years in the delivery of homeless and housing services for adults with behavioral health and complex medical conditions.
• Demonstrated skills in project management, service design, and implementation.
• A thorough knowledge of state and social service agencies.
• Knowledge and familiarity of evidence based practices, harm reduction principles, and trauma informed care practices.
• Must stay current with any modality required training, including but not limited to CPR and First Aid certification, HIV/AIDS, Hep C, Overdose Prevention & Reversal, Trauma Informed Care, Servsafe, Crisis Intervention, Sexual Harassment, Harm Reduction, Housing First, Cultural Humility & CLASS Standards, De-escalation techniques, Engagement; etc.
• Demonstrated professional writing, communication, interpersonal, and organizational skills.
• Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Retains full vaccination status for COVID-19 and emerging variants.
• A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.
• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders and partners.
The employee may regularly be required to sit, stand, use hands, talk, hear, reach with arms, walk, climb, balance, bend, kneel, crouch, crawl or run. The employee may regularly be required to move, by pushing, pulling or lifting, up to 25 pounds.
Further, the employee must be mentally fit enough to exercise sound judgment, remain calm under pressure and establish firm boundaries in order to effectively address client concerns and/or respond to emergencies as they arise.
While performing the duties of this job the employee will be exposed to people who are overwhelmed by substance use, mental illness, and complex medical problems, including individuals that bring traumatic personal histories and vulnerability. The noise level in the work environment can be loud and there are times when individuals escalate quickly, igniting others.
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