Customer Service Representative, OXO
helenoftroy

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools , Drybar , Curlsmith , and Revlon . Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Customer Service Representative, OXO

Department: OXO

Work Location: Chambersburg, PA, Hybrid (work 3 days onsite)

Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.

What you will be doing:

Manages assigned retail accounts from order entry to delivery to the customer's dock. Reviews customer requirements, enters EDI or manual orders, communicates with the warehouse on requirements and shipping requirements, etc. Communicates fulfillment issues with the customer.

• Processes all manual and EDI orders. Resolves any inventory, pricing, and/or quantity issues on the orders. Ensures that all of the accurate documentation is maintained for pricing audits and Sarbanes-Oxley documentation.
• Reviews ship dates and coordinates with the Warehouse to ensure that ship and arrival dates are met. Works with the Warehouse to understand costs with service requirements.
• Reviews and manages key performance indicators, i.e., report cards, cancellation reports, etc.
• Coordinates make items between the Sales and Special Projects Departments to ensure that the company meets the customer's requested ship and delivery dates.
• Reviews out-of-stock items and communicates out-of-stock items to the Sales Representatives and customers.
• Reviews vendor routing guides with the Warehouse to ensure that we are in compliance with the customer's requirements.

Skills needed to be successful in this role:

• Strong oral and written communication skills.
• Requires the ability to understand and follow oral and written instructions.
• Good conflict leadership skills.
• Excellent problem solving and analytical skills.
• Excellent interpersonal skills.
• Excellent decision making and collaboration skills.

Minimum Qualifications:

• High school diploma or general equivalency diploma.
• 3+ years customer service experience.
• Strong PC skills including Microsoft Office applications, including Word and Excel. Basic knowledge of the ORACLE system.
• Typing WPM 50 words per minute.
• Authorized to work in the United States on a full-time basis

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , Glassdoor , Facebook , Instagram and Twitter .

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, and Drybar® - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

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