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Company Description
Company Description
ELGA Lab Water, a division of Veolia Water Technologies, Inc (VWT) is currently seeking a Customer Service
Veolia Water Technologies, Inc. is an industry leader in providing water and wastewater solutions to industrial and municipal customers. Our parent company, Veolia Environment (VE), is a global leader in optimized resource management. With over 187,000 employees worldwide, the company designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.
For over 80 years, ELGA Lab Water has been the acknowledged specialists in water purification for laboratories worldwide. The ELGA brand is renowned across the globe for excellent quality and reliability. We have built our success on a commitment to quality and customer care, together with a major emphasis on applied research and development.
Job Description
Job Description
Uses CRM database to process sales orders, send order confirmations, update orders for billing
Answers incoming calls and emails regarding purchase orders, billing / payment, pricing, product availability, and other general inquiries from customers, sales representatives and technicians.
Works within distributor online portals to retrieve and confirm purchase orders
Responsible for Return Merchandise Authorization (RMA) requests
Responsible for processing payments; such as customer credit cards
Responsible for maintaining a high level of professionalism while working to establish a positive rapport with customers, sales representatives, technicians and office colleagues
Supports other department requirements for Customer Care related support
Please apply online and email resume to brandon.wallace1@veolia.com
This is a salaried position.
The position is located at ELGA LabWater North America headquarters in the Chicagoland area (currently Woodridge Illinois). After a successful onboarding and training period, the role will be hybrid, as per Company's policy. 3 days in office 2 days at home)
Qualifications
*Associates degree preferred (not required)
3+ years of experience in B2B or Retail customer support role, ideally in manufacturing / distributor setting (not required)
The ability to work under pressure and maintain high attention to detail
Excellent computer skills, primarily with Google Suite
Exceptional organizational and time management skills
Exceptional verbal and written communication skills
Able to multi-task the activities with shifting priorities
The ability to work in a team environment; a friendly and cooperative/positive attitude is required
Must be honest, assertive and systematic
We also value the following qualifications:
Uses patience and courtesy while resolving customer complaints and conflict
Respects and follows all ISO certified standard operating procedures; experience is a plus
Problem resolution and critical thinking skills
Minimal travel may be required
Additional Information
Please apply online and email resume to brandon.wallace1@veolia.com
VWT offers you a competitive compensation and benefits package, along with a dynamic work environment.
We offer challenging projects and training to ensure you success.The position is located at ELGA LabWater North America headquarters in the Chicagoland area (currently Woodridge Illinois). After a successful onboarding and training period, the role will be hybrid, as per Company's policy. 3 days in office 2 days at home)
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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