Customer Relations Specialist
Compass Health Network

Compensation: $17.37 hourly

The Customer Relations Specialist performs switchboard and receptionist duties. They also assist with general duties such as typing needs, out-patient clinics, receiving visitors and giving out information regarding hospital policies and procedures in accordance with the confidentiality of staff and patients. The Customer Relations Specialist is also responsible for maintaining the front lobby, making coffee and ordering supplies needed for the front office. They keep on top of ordering postage for the mail machine, distribute mail after mail has been delivered, and take mail to the post-office at the end of the day.

*This is a part-time role, 24 hours weekly.

Responsibilities Include:

* Requires working in a team setting
* Needs to have effective verbal, non-verbal, and written communication skills
* Possesses cognitive, organizational, and emotional maturity to deal effectively with multiple stressors and
deadlines
* Acts as a role model and educator for new staff
* Attend 22 hours of continuing education per year, along with completing and passing CALM & CPR classes
* Works efficiently with minimal supervision
* Helps promote Quality Improvement to the hospital
* Uses proper phone etiquette techniques
* Must be able to perform essential job functions such as bending, lifting, and transporting patients
* Needs to abide by Federal, State, and TJC standards and regulations
* Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES - COMPANY WIDE

* Regularly attends work except for approved absences
* Attends all training as required
* Maintain professional, "champion" behavior
* Provides quality customer service
* Provides services with a commitment to service excellence
* Works in a way that exhibits a commitment to personal excellence
* Team oriented and values diversity

QUALIFICATION(S): EDUCATION

High School/GED preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

Basic knowledge of switchboard systems with multiple lines, along with computer skills preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.