Customer Care Representative (On Site, Schaumburg)
beaconhill

Schaumburg, Illinois


Our client, a national Manufacturing company located in Schaumburg, is looking for a temporary-to-hire Customer Care Representative.

Provide an exceptional customer experience emphasizing LK's core values of Teamwork, Integrity and Accountability for an organization that manufactures and distributes flexible packaging products.

ESSENTIAL FUNCTIONS:

  • Assist customers by answering questions about our products and recommend new products by identifying their needs
  • Enter customer orders and perform necessary tasks to ensure timely and accurate processing
  • Maintain customer relationships by responding to inquiries promptly and efficiently.
  • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken documented in our CRM program
  • Gather and research information as needed to resolve customer issues
  • Forward information to appropriate departments as needed.
  • Interact with Sales, Operations, Purchasing, Logistics other internal groups to ensure a positive customer experience.
  • Communicate with customers via Live Chat to provide real time help and services
  • Process Sample requests using CRM software

SKILLS & ABILITIES

  • Strong verbal and written communication skills
  • Empathy and strong listening skills
  • Familiarity with MS Office: Email, Excel, Word, or similar systems
  • Basic Customer Service Skills: desire to help external and internal customers resolve challenges, and take ownership in resolving those challenges
  • Excellent organizational and multitasking skills
  • Familiarity with ERP and CRM Systems or Technology Apps

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)



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