This job has expired.
RESPONSIBILITIES:
Kforce has a client that is seeking a Content Project Manager in Warren, MI.Job Responsibilities:- Content Project Manager will support global Knowledge Management and Self-Service initiatives related to coordination of customer self-service support related content
- Manage content inventory (feature, article, and channel tracking lists) as well as production schedules, coordinate review and approval workflows
- Manage Global Support rollouts
- Update customer support content guidelines as needed, socialize, and enforce the same across the Enterprise and key content owners/sources
- Drive maximum re-use and streamlined process across content contributors
- Assist optimization of existing customer support content and service offering on company digital properties (e.g., websites, mobile sites and apps, branded communities based on customer feedback and behavioral data and insights)
- Interface with Channel Owners to collaborate on Self-Service experiences
- As a Content Project Manager, you will conduct content audits for company's Customer Support & Advisor Knowledge Base, support authors and hold them accountable against defined content standards (templates, formats)
- Support re-use and streamlined process for customer support content federation into the Knowledge Base, drive constant optimization of the company product, feature, services related articles with focus on frequent contact types and Difficult-to-Use (DTU) features
- Work cross-functionally with Brand and Digital Marketing teams, digital channel owners, COL/G2M teams, CCA Customer Literature teams, IT, Legal, as well as external creative and content agencies
REQUIREMENTS:
- Ability to manage multiple priorities as well as demanding timeframes, and deadlines
- Demonstrate understanding of customer service industry/Customer Experience trends, passion for the customer
- Demonstrate basic understanding of digital marketing and/or content management
- Project and process management skills
- Attention to detail
- Effectively communicate and influence within the internal business structure
- Basic analytical skills, experience in solving business problems leveraging data
- Possess the flexibility to work both independently and in a team setting
- Ability to manage multiple priorities as well as demanding timeframes and deadlines
- Proficient in MS Office experience
- Experience with website development and content management
- Content creation/writing skills
- Experience with Content Management Systems and/or content authoring tools such as Adobe Experience Manager, Adobe XML, and Adobe FrameMaker
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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