The goal of the Family Support Community Health Worker is to facilitate key components of health care for at most risk families. As Family Support CHW, the worker will be responsible for providing virtual and in-person long-term support, education, and advocacy, for high-risk parents of newborns in Chelsea and surrounding cities. The program assists mothers and fathers, within their cultural context, to develop confidence in their role and ability to parent amid the multiple complex factors in their lives. The Family Support CHW is responsible for parent education to help parents understand their role in encouraging their child's development from the beginning. The goals of the program include enhanced parent involvement, improved child health and development, and increased school readiness. This program includes visits with parents at home and through group connections hosted in the community. Family Support CHWs are responsible for conducting risk assessments for families served by the program and connecting parents to community resources to promote strengthening positive parent-child interactions, educating parents on development centered parenting, and supporting overall family well-being. As a Community Health Worker, he/she will engage with patients to create a trusting relationship, identify barriers to achieve goals to timely follow-up care. The role reports to the Healthy Families Clinical Supervisor and works with other Family Support CHW, as well as other Community Health Workers at the Community Health Improvement Department.
PRINCIPAL DUTIES AND RESPONSIBILITIES
o Conduct consistent parenting support virtually and in-person to high-risk pregnant women and parents of newborns who are patients of MGH Chelsea, providing emotional support and education. The parenting support aligns with the evidence-based model followed. The Family Support CHW will emphasize the importance of healthy attachment while working on the protective factors of resiliency, structure, knowledge of child development, and reduction of social isolation.
o Develop trusting relationships by recognizing parents' strengths, honoring cultural and familial traditions, and encouraging parents' feelings of self-confidence.
o Promote healthy parent-child attachment, nurturing and bonding. Act as a role model for parenting and basic life skills, such as nurturing, bonding, playing comforting, appropriate discipline, communicating clearly, handling and expressing feelings, and exploring options for problem solving.
o Provide community health work services for patients identified as high risk due to medical or psychosocial challenges. Reduce parents' social isolation by assisting with access to community resources.
o Work with patients and providers to set goals for patient's care. Motivate patients for meet their health goals.
- Work with patient to identify and help patient to address barriers to care.
- Work with primary care providers to reinforce health education messages - the importance of follow-up care and routines of patient care.
o Maintain regular communication with the patient's providers through clinical messages in EPIC, Penelope and ETO data base, emails, phone calls and case review meetings.
o Commitment to comply to Massachusetts Maternal Infant and Early Childhood Home Visiting evidence-based model and data requirements.
o Attend ongoing trainings and Community Health Improvement team meetings.
o Work closely with other members of Community Health Improvement, OB/GYN Unit, Behavioral Health and Pediatric Departments, collaborating on cases, and making cross referrals.
- MA driver's license and dependable vehicle.
• BS in Psychology/Social Work or related field preferred. High school degree required.
• Minimum two years of working experience. Previous work in community settings preferred.
• Demonstrated commitment to impacting the care of high-risk patients.
• Experience working as a patient navigator/community health worker preferred.
• Ability to work both independently and as a team member in multicultural settings.
• Fluency in Spanish.
• Detail-oriented with the ability to multi-task.
• Proficient in all Microsoft Applications, including MS Office and Excel.
• Strong time management, organizational and planning skills.
Qualifications
o High School Diploma. College level courses in Child Development highly desirable.
o Bi-lingual (Spanish-English;) preferred. Must be able to communicate competently in English.
o Must be empathic, supportive, and patient.
o Ability to work with people of many cultures.
o Ability to take initiative and willingness to learn.
o Experience with parenting, child development or with human service work
o Demonstrated commitment to helping underserved people.
o Database skills.
o Able to provide own transportation.
EEO Statement
Massachusetts General Hospital is an EqualOpportunity Employer. By embracing diverse skills,perspectives and ideas, we choose to lead. Applications from protectedveterans and individuals with disabilities are strongly encouraged
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Community Health Worker II - Part Time is posted on all sites within our Diversity Job Network.
