Client Support Software Specialist
Material Handling Systems

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

POSITION SUMMARY: This position is responsible for acting as a subject matter expert (SME) on Fortna's Client Support (CS) Team and will manage, assist and support existing Clients with Software (Level 2) issues and may also assist with new project builds and deployments.

PRIMARY RESPONSIBILITIES INCLUDE:

• Assisting in supporting Fortna's Software packages to our clients.
  
• Documenting the Software architecture environment and procedures.
  
• Assist in creating Software troubleshooting guides
  
• Providing remote support and troubleshooting for new and legacy Fortna Software systems.
  
• Assisting with root cause investigations and providing recommendations for preventative measures.
  
• Providing support for small projects, remotely and on site.
  
• Training new and current Client Support Specialists in our Software packages and systems
  
• Providing other support to investigate and troubleshoot issues.
  
• Collaborating with other team members to foster a team atmosphere.
  
• Managing support cases in Salesforce.com
  
• Maintaining operational, configuration, or other procedures.
  
• Performing periodic performance reporting to support capacity planning.
  
• Performing ongoing performance tuning, hardware upgrades, and resource optimization as required.
  
• Maintaining data center environmental and monitoring equipment.
  
• Writing, revising and verifying process and test procedures.
  
• Developing detailed testing, deployment and back-out plans.
  

REQUIRED QUALIFICATIONS:

• Bachelor's degree in engineering, computer science, or related field or equivalent work experience
  
• Intimate knowledge of Fortna Level 2 software packages; FRC and FortnaPlus
  
• Extensive knowledge of conveyor systems and the components of those systems
  
• Ability to keep up with technology trends and emerging best practices to consistently evolve current solutions
  
• Strong aptitude to pick up new tasks and learn new technology quickly
  
• Ability to research and quickly become an expert on Software issues
  
• Ability to work in a high-paced, highly dynamic environment
  
• Ability to work a flexible schedule and outside of normal business hours
  
• Ability to perform essential functions of the job
  
• Strong interpersonal, organizational, time management and problem-solving skills
  

• Ability to travel domestically and internationally approximately 5-10% of the time
  

DESIRED QUALIFICATIONS:

• Experience delivering conveyor systems
  
• VMware experience
  
• QNX, Linux and Oracle experience
  
• Experience with Fortna's Level 2 software
  
• Salesforce.com experience
  

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

This job has expired.