Client Service Administrator
Computershare

JOB DESCRIPTION

Locations: Canton MA, Edison NJ or Jersey City, NJ (Onsite)

We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

We give you a world of potential

You bring passion, talent, and the ability to develop professional and trusting relationship with clients as a Client Service Administrator.

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

• For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
• Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.

So, now that you know this is a tremendous department in a company that truly supports their employees, I'm sure you'll want to find out more about the role and what you'll be involved in.

A role you will love

The Client Service Administrator is responsible for coordinating client events such as annual meetings, dividend payments, tax reporting and informational mailings by interfacing with the client, the relationship management team, and operational units. The Client Service Administrator is also responsible for fulfilling client requests for reporting and for preparing other statistics pertaining to the client's shareholder base. The Client Service Administrator initiates requests for service and tracks client service request to ensure that the expectations of the client are met. The Client Service Administrator may also be responsible for the introducing additional service offerings and leveraging opportunities for increased revenue and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Prepares and issues requests for service to various operating units based on clients' requests.
• Ensures timely receipt, from the appropriate sources, of information, raw material and other inputs needed to successfully execute clients' services.
• Maintains functional knowledge of Computershare's processes, systems and products.
• Ensures effective generation and delivery of client reports.
• Resolves client issues and conducts research by working directly with other functional units.
• Intercedes and resolves client inquires quickly and accurately.
• Works either independently or with the Relationship Manager to ensure proper follow-through on clients' requests.
• Ensures timely funding of services (i.e., dividends and advance postage)
• Serves as a mentor, coach, and teammate for other Client Service Administrators within the team.
• Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients' shareholder accounts.
• In concert with the Relationship Managers, strives toward meeting annual revenue targets.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What will you bring to the role

The ideal candidate for the Client Service Administrator role can prepare and issues service instructions to various operating units based on clients' requests. Ensures timely receipt, from the appropriate sources of information, raw material, and other inputs needed to successfully execute clients' service needs. The individual must also maintain functional knowledge of Computershare's processes, systems, and products.

Other key skills and experience required:

• Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ensures effective delivery of clients' MIS reports.
• Resolves client issues and conducts research by working directly with other functional units
• Intercedes and resolves client or shareholder inquires quickly and accurately Works either independently or with the Relationship Manager to ensure proper follow-through on clients' requests.
• Ensures timely funding of services (i.e., dividends and advance postage) and performs reconcilement activities.
• MS Office and the ability to learn SCRIP, Cosmos, RADAR, Issuer Online, Investor Center, and various other internal applications.
• Serves as a mentor, coach, and teammate for other Client Service Administrators within the team.
• Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients' shareholder accounts.
• In concert with the Relationship Managers, strives toward meeting annual revenue targets Attends client annual meetings, closings, and account planning sessions with Relationship Managers as required.
• Other duties or tasks as assigned by management.

If you are interested in this opportunity, make sure to apply today. This is a great opening in an incredible department that you don't want to miss out on!

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The salary for this role is $60,000/yearly. This salary is specific to these locations: Canton MA, Edison NJ and Jersey City NJ and may not be applicable to other locations.

#LI-KT1 #LI-Onsite

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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