Client Delivery Lead
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Client Delivery Lead in Utah, US.

Role Description

The Client Delivery Lead is a core role charged with ensuring the delivery of implementation and support services to our clients across USA. Reporting to the Chief Engineering Officer, you will be a technologist at heart whose passion for technology and delivery of quality software into global markets is only rivalled by your passion for people and delivery excellence.

•Responsible for all aspects of client implementation and support services across clients in USA.
•Build and lead our Client Delivery Team in USA.
•Lead implementation projects ensuring successful delivery on time with highest levels of quality.
•Build strong relationships with client's key technology and operations stakeholders to enable smooth collaboration across teams.
•Understand client's business processes and technology environment and define an optimal implementation approach that minimizes integration effort and maximizes business value.
•Work closely with Company and client teams to develop an end-to-end implementation and rollout plan.
•Collaborate with all Company teams involved in implementation and support to ensure successful delivery of the services.
•Ongoing tracking and reporting of the projects to Company and client stakeholders.
•Ensure delivery of support services as per agreed service level agreements (SLAs) for clients.
•Support sales / pre-sales efforts in shaping up the implementation solution and presenting it to the clients.
•Share customer feedback and challenges with product engineering teams to facilitate roadmap prioritization.

Skills & Requirements

•10+ years of experience in leading enterprise software implementations for large organizations at scale.
•Prior experience in leading system integration and enterprise software implementation projects, preferably in cloud-based environments.
•Strong technical background and project / program management experience.
•Proven experience in building and managing high performing teams.
•Strong interpersonal and client communication skills.
•Demonstrated resilience to handle challenges and solve complex client problems.

•Nice to have:
o Prior experience in managing support services.
o Prior experience in workforce management solutions.
o Prior experience working with Quick Service Restaurant and / or Retail industry.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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