Call Center Admin
Roth Staffing Companies

Call Center Admin

Pay: $20/hr

Schedule 10:30 AM - 7 PM

Must work 1 weekend every 5-6 weeks.

Onsite in Reno, NV

This position acts as a liaison between members and car dealers. This role will be responsible for gathering information, researching, communicating and educating all parties on the guidelines of the program. They will also ensure incoming and outgoing calls are processed accurately and in a timely manner with appropriate follow through.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Call Center Admins will interact with Members, Dealers (including General Managers and Principals), Sales team, and various internal departments via phone and email using appropriate business acumen. The Call Center Admin must demonstrate the ability to remain calm while handling difficult phone calls. The ability to analyze a situation, offer potential solutions and communicate them clearly over the phone. Additional responsibilities include:
• Responding to member calls within 24 hours
• Educating members on benefits
• Counseling dealers on process and price
• Review member's purchase with a high attention to detail
• Conduct follow-up calls to both dealers and members to ensure issue are resolved timely and efficiently.

QUALIFICATIONS/REQUIREMENTS:
• High School Diploma and a minimum of 2 years' experience in a service oriented environment
• Experience taking escalated calls and/or in a Customer retention role is highly desired
• Proficient in Microsoft Office including Outlook, Word and Excel (preferred).
• Experience using an Outlook calendar to track and manage follow-up calls
• Minimum of 1 year experience communicating with customers via phone
• Experience working within a team environment is preferred
• Maintain high Standards of Customer Service Excellence
• Strong attention to detail
• Maintain a high level of morale and commitment to the Program Specialist Group
• Superior written and verbal communication skills
• Flexible, adaptable and able to work in a fast-paced environment
• Excellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomatic
• Positive attitude, energetic and enthusiastic
• Good work ethic, reliable and accountable
• Exercise good judgment and use initiative; demonstrate integrity and honesty
• Strong organizational skills with the ability to self-manage

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.