At Kforce, our culture of flexibility empowered by trust, technology and opportunity allows you to design your best life. Find the best path to your success by joining our award-winning Boston team.
Our team-oriented, collaborative and high-performing environment has led to continued recognition internally and externally. Most recently, our Boston office was named among the Boston Business Journal's 2022 Best Places to Work, a program that recognizes companies that go above and beyond to foster an enjoyable and meaningful work environment. We were also named Kforce's Market of the Year in 2021 after exhibiting significant growth year-over-year.
By joining our team, you'll have the opportunity to work with diverse clients across a wide range of industries, growing your book of business and your career. We offer continuous training and education tailored to help our associates reach their potential and adapt to changing markets.
We are well-poised to support and guide our associates with our strong leadership culture. Our Boston leaders not only have 108 years of combined tenure, but were also all promoted from within, and therefore are able to support our associates with unique industry and company knowledge, experience and insights. Our leadership tenure is a testament to our strong culture and our commitment to serve our clients, candidates and associates.
Our associates are thriving. We believe that our impressively low attrition rate (far below the industry average) is a significant metric that speaks to our success in supporting our people, especially through Kforce's transition to a hybrid environment. For two of the last three years, Kforce stock has been the number one performer in our peer group. We continue to increase internal promotions and our teams have been experiencing their most successful years yet. We offer you the tools, technology, flexibility and trust you need to thrive - come join us.
SUMMARY
Responsible for the planning, execution, cultivation, and monitoring of account acquisition and penetration of customers in designated segments. Regularly calls current and prospective clients to obtain orders for Kforce services to ensure customer satisfaction. Build solid, profitable relationships with clients through the delivery of exceptional service characterized by mutual respect, understanding, and trust.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Engage in client development activities. Activities include but are not limited to: sourcing, initial client qualification, identifying potential end users/decision makers, establishing contact relationships, completing company and department profiles, candidate marketing, identifies cross-selling opportunities, identifies national/third party/vendor on premise opportunities, schedules and conducts new client visits (virtual or by local office).
- Mentor new associates to engage in client development activities.
- Monitor Key Performance Indicators (KPI) of self and team to support high volume of prospect identification.
- Ensure local market alignment with initiatives related to client targeting.
- Call prospective or existing clients to obtain and/or close agreements for services or identify new hiring managers.
- Conduct follow-up activities to ensure customer satisfaction.
- Conduct market research and qualify/classify target accounts within assigned geography. Keep abreast of market dynamics and trends within specific market and region and forecasts client demands.
- Establish client expectations and effectively communicates to appropriate parties. Advise client on staffing solutions. Introduce Account Manager or Recruiter (when applicable) who will be assigned to service account after business relationship has been established.
- Coordinate with Recruiter once a job order need has been identified and obtained.
- Leverage current systems to track and maintain current and prospective clients.
- Determine and implement appropriate marketing techniques for market, industry, and region. (e.g. e-collateral)
- Complete required reporting and paperwork on a timely basis.
- Develop and execute daily plan.
KEY SUCCESS INDICATORS/ATTRIBUTES:
- Demonstrate leadership, mentoring, and interpersonal skills.
- Ability to prioritize, re-prioritize, and multi-task in a fast paced, changing environment.
- Demonstrate strong time management and organizational skills.
- Demonstrate strong commitment to exceptional service and leadership among peers.
- Demonstrate strong commitment to a team environment and a client focus.
- Demonstrate excellent verbal and written communication skills.
- Possess excellent interpersonal skills and exhibits confidence interacting with others.
- Demonstrate excellent problem-solving and negotiation skills.
- Proficient at handling difficult client negotiations with professionalism and respect.
- Possess the ability to influence and persuade to achieve desired outcomes.
- Possess sound judgment and reasoning abilities.
- Demonstrate strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influences.
- Develop and maintain relationships with key business partners by building personal credibility and solid trust.
- Demonstrate ability to self-motivate, set goals and meet deadlines
- Proactively leverage ideas, insights, and relationships to generate new business for Kforce.
- Demonstrate ability to engage prospective clients confidently; determine interests and motivators of key decision-makers.
- Maintain courteous, professional and effective working relationships with employees at all levels of the organization.
- Commitment and adherence to Firm's Core Values.
EDUCATION AND/OR EXPERIENCE:
- Associate's degree plus 2 years of related product/business experience within the staffing industry or equivalent combination of education and experience. Bachelor's degree preferred. Sales experience a plus.
TRAVEL REQUIREMENTS:
- Travel as required, up to 5%.
Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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