Bi Lingual Account Coordinator
Beacon Hill Staffing Group, LLC

Blawnox, Pennsylvania


Duties and responsibilities

  • Provide internal support for Field Sales
  • Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
  • Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services.
  • Manage the selection of PSR contractors based on availability, activity levels, etc.
  • Manage field inventory levels.
  • Disperses equipment as needed, determining shipping methods based on cost versus need
  • Acts as the single point of coordination for inventory and PSR management.
  • Negotiates with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses
  • Act as a liaison between internal and external customers
  • Provide quality and timely customer support for product installations and post installation inquiries.
  • Assist in obtaining appropriate documentation and patient records pertaining to prescription
  • Assist Reimbursement/Intake in obtaining necessary insurance information
  • May assist and participate in the development and implementation of policies and procedures
  • Solicits and acts on Field Sales feedback
  • Support company and department change initiatives
  • Manage customer (internal/external) relationships effectively
  • Demonstrate ability to multi-task in a fast-paced work environment
  • Support on-boarding effort for new hires
  • All other duties assigned by Customer Support Management Team

Qualifications

  • Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Knowledge of Microsoft Office Suite
  • Strong customer service experience

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)



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