B2B Credit Collections Specialist
Eurofins

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specializedclinical diagnostics testing.

Eurofins DQCI, a subsidiary of Eurofins Scientific, is the premiere laboratory for dairy product testing in North America. It's customer base spans across the US as well as internationally serving third party laboratory needs of retailers, production facilities and farmers. The company has been in business for over 90 years and has experienced record growth over the last few years as new innovative dairy and dairy-alternative food products are developed, US dairy exports to Europe and Southeast Asia grow exponentially and food consumers make more conscious buying decisions.

Job Description

This role will perform B2B management of accounts receivable for Eurofins DQCI. This includes weekly/monthly customer invoicing, analysis of overdue accounts and sending routine statements to customers. The customer base spans both the entire United States with some international customers. The role requires the ability to engage with customer online portals to submit invoices as well as communicating both written and verbally to ensure timely cash collections. You will work closely with another teammate also supporting the business' AR efforts and an off-site cash-application resource. Initially, this role will be on-site.

• Monitor the business' accounts receivable and identify overdue accounts.
• Contact customers, via email and telephone, with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed contact information.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Prepare and provide statements, invoices, and other reports/documents to recommend appropriate actions on customer accounts.
• Resolve customer issues and complaints concerning billing.
• Review and research assigned accounts for application of unapplied cash and deposits.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Utilize multiple billing systems to perform both weekly and monthly invoicing functions.
• Engage with customer B2B Spend Management/Purchasing Software (i.e. Ariba, Coupa, OB10, Taulia) to electronically submit invoices for payment.
• Invoice customers weekly through multiple billing systems
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Maintain a perpetual state of readiness and willingness to respond to the queries and needs of clients, staff, and coworkers.
• Promote the company image through exercising sound and ethical business practices as related to the public and our customers.

Qualifications

• Required: High School Degree (or equivalent) or higher
• B2B Accounts Receivable experience preferred
• Interacting with a large customer base experience preferred
• Two (2) or more years' experience in a customer-facing role preferred
• Hunger to learn business offering and excel in the role
• Team player able to work cross-functionally across four departments with different customer bases
• Ability and the desire to work cooperatively and effectively in a team-based organization.
• Demonstrate patience with complex customers while exhibiting steadfastness to ensure equitable accounts receivable solutions
• Excellent communication skills (both written and verbal)
• Experience learning and mastering unique home-grown software solutions.
• Competency in common Microsoft Office products (Excel, Outlook)
• Proficient learning/utilizing software- will be expected to learn/utilize Eurofins-specific systems
• Able to communicate oral and written information clearly, concisely, logically with confidence.
• Excellent organizational and time management skills
• Authorization to work in the United States indefinitely without restriction or sponsorship
  

Additional Information

Position isFull-Time, 1st Shiftwithadditional hours, as needed. Candidates currently living in a commutable distance toMounds View, MNare encourage to apply.

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  
• Life and disability insurance
  
• 401(k) with company match
  
• Paid vacation and holidays
  

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment center or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

This job has expired.