ASSOCIATE IT TECHNICIAN - IT TECHNICIAN - IT Helpdesk Support
Southwest Research Institute

Who We Are:

We are R&D problem-solvers providing independent, premier services to government and industry clients; operating as a nonprofit since 1947 we work the public's best interest and toward the betterment of humankind, pushing the boundaries of science and technology to develop solutions.

Objectives of this Role:

• Provide support and maintenance of Division IT systems. This support is critical to maintaining business operations.
• Execute Help Desk operations for a fast-paced technical division.
• Multi-task technical assignments in support of user requests and overall business operations.
• Install, support, and maintain computer systems.
• Assist supervisors by responding to system outages and diagnose system or hardware failures to find a resolution.

Daily and Monthly Responsibilities:

• Maintain IT systems including: loading and deploying windows desktop computers, deploying windows software from a variety of vendors, working with users to ensure systems work correctly, resolving issues in a timely manner.
• Deploy software updates and security patches to computers on the network.
• Re-imaging and deployment of current computer systems, as well as imaging and deployment of newly acquired hardware.
• Troubleshoot desktop and printer hardware and software issues in person and remotely.
• Assist IT staff with installing Ethernet and fiber optic network cable.

Requirements:

• Requires a high school diploma or equivalent.
• Information Technology courses or certifications preferred
• 1-3 years: Should have 1-3 years experience providing technical / computer help desk support. Must demonstrate knowledge and experience in Windows operating systems with an emphasis on system maintenance and troubleshooting, both in person and/or with remote access.
• 1-3 years: Other desired experience includes Windows 10/11, Microsoft Office, Microsoft Office 365, Adobe Acrobat, all major web browsers, TCP/IP networking, printing and printer maintenance, and IT help-desk support.
• 1-3 years: Knowledge or experience with Cisco network systems and alternate operating systems (MAC/UNIX/LINUX) is a plus.
• A valid/clear driver's license is required.

Special Requirements:

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

Job Locations: San Antonio, Texas

Military Friendly: Your military experience may apply to this position

For more information about this division, visit the Applied Power home page.

For benefits information at our San Antonio location, click here.
For benefits information at all other locations, click here.

An Equal Employment Opportunity/Affirmative Action Employer
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/Veteran
Committed to Diversity in the Workplace

This job has expired.