Associate Implementation Strategist
Franklin Covey Co

Title:   Associate Implementation Strategist

Reports to:  Director of Operations, Business Outcomes Practice with a dotted line to Managing Implementation Strategist
Location: Remote - Anywhere in the US

Job Summary

The Associate Implementation Strategist is a key role with FranklinCovey’s Business Outcomes Practice to ensure client success with through our sales transformation technology tools. You will be a key partner of the Client Team, which includes a Regional Practice Leader, Client Partner (key account manager), Business Outcomes Coordinator, and Delivery Consultant(s).

Essential Job Functions

You are responsible for working with clients to help them administer a subscription to FranklinCovey’s Sales and Execution Platform portal and AAP+ Platform, partnering with other client-facing support teams to provide world-class customer service.

• Engage clients in the set-up process involving our sales enablement and execution tools.
• Educate and train clients to build internal capability on technology tools
• Facilitate virtual client sales demos on our Sales and Execution Platform and AAP+ Platform
• Create and maintain updated monthly analytical reports for current platform usage rates, renewal rates and other performance related data
• Develop and launch impact journeys to client learners, and troubleshoot along the way
• Review progress and make any necessary changes to learning plans in Quarterly Business Reviews
• Create tailored client success plans based on their situation and needs
• Plan for future years of partnership and secure renewal and expansion
• Provide advanced level technical support to internal and external client
• Day-to-day support including incident triage, resolution, and escalation management
• Review and update/create enhanced technical user guides and other tutorial materials (FAQs and videos)
• Demonstrate problem solving, troubleshooting and critical thinking skills

We are looking for a motivated team player that is a self-aware learner with a problem solving creative mind and the ability to work in a fast paced environment. This role is the first line of contact for many clients; strong written and verbal communication skills, professional phone demeanor, and the ability to type 60 WPM are critical. You must have a positive customer service mindset and willingness to take responsibility and see tasks to closure. You should be familiar with common technical support problems, especially concerning internet-based programs, and be willing to expand your knowledge. A minimum of 2 years of customer service/tech support experience plus some college is required.

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For additional information regarding our Equal Employment Opportunity policies, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/home

For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp

Colorado applicants, please visit https://careers.franklincovey.com/en-US/page/benefits for benefits information and https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EfqF4oflbEJHoDlanc1kJnEBluzVsrKtPejaHh0jMEP9Hw?e=f9HwYd for wage information specific to your state.

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