Assistant Restaurant Manager
Shaner Hotel

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

JOB DESCRIPTION

Essential Functions: (Include the following. Other job related duties may be assigned.)

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.

• Flexibility to travel and relocate for future growth opportunities.

• Access all function of computer system according to established procedures and standards.

• Rotate between the various Food and Beverage Departments, i.e. Restaurant, Bar, Banquets, etc. to learn and perform all applicable job functions.

• Shadow respective department manager, supervisor, or General Manager to learn management functions within respective area(s).

• Ensures compliance with and completion of all daily operational procedures of assigned Department(s).

• Ensures communication with General Manager, all other Department Managers, and staff.

• Assists with managing all aspects of employee performance to ensure productivity and a quality work environment.

• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s).

• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.

• Follows-up and maintains compliance with all Shaner, Franchise, Safety and OSHA programs, policies, procedures and reports.

• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.

• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. • Monitor staff performance in all phases of service and job functions.

• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.

• Assist staff with their job functions to ensure optimum service to guests.

• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day; promote positive guest relations at all times.

• Monitor and handle guest complaints ensuring guest satisfaction.

• Assist guests with reports of lost/stolen articles, following hotel policy.

• Adhere to hotel and franchise requirements for guest/employee accidents or injuries and in emergency situations.

• Assist with daily/weekly payroll records and other reports as needed.

• Report any damages, maintenance problems or safety hazards to the Engineering Department.

• Complete all other duties as assigned.

Supervisory Responsibilities: Will assist Food and Beverage Manager and other management staff to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.