Assistant Director, Student Case Management
The University of Chicago

Chicago, Illinois

This job has expired.


ESA Deputy Director - Direct Reports

About the Department

Career Advancement serves a student population of approximately 6,000 arts and sciences undergraduate students, in addition to alumni who have graduated within the last five years. Career Advancement plays a vital role in ensuring our students' success after graduation. Career Advancement offers innovative and comprehensive career development services with a focus on pre-professional preparation, experiential education, and access to internship and full-time opportunities. Through career advising, programs, and comprehensive resources, Career Advancement supports undergraduate students and alumni as they develop the skills necessary to manage their career development, while working with alumni and employers to provide students with meaningful opportunities. For more information, please visit the Career Advancement website at

Job Summary

Reporting to the Deputy Director of the Office of Career Advancement, the Assistant Director of Student Case Management will help undergraduate students secure strong career outcomes during their time in the College and after graduation. This position will have a particular focus on supporting students from low-income backgrounds and those who are the first in their family to go to college.

Key responsibilities will include frequent communication with students, 1:1 career advising, tracking student progress to securing job and internship placements, planning career development programming, and maintaining relationships with employers in students' areas of interest.


  • With a moderate level of guidance and direction, oversees case management for an assigned cohort of undergraduate students, including first-generation students and students from low-income families.
  • Manages advising and professional development programming for the Trott Emerging Business Leaders program, an immersive one-year program for new first-year students who are ambitious about careers in business. This program includes many students from low-income and first-generation backgrounds.
  • Identifies and sources job and internship opportunities that match students' career interests and that will provide a strong return on their investment in a college education.
  • Communicates frequently with students to share opportunities and help them stay on track for success.
  • Tracks student progress to securing a job or internship placement using Salesforce.
  • Provides individualized career advising.
  • Assists students with preparing resumes, cover letters, and other application materials for jobs and internships.
  • Plans professional development events on relevant topics (e.g., job interviews, resume writing).
  • Reaches out to employers inviting them to hire students.
  • Builds strong relationships with colleagues in partner offices such as Academic Advising, College Admissions, and Financial Aid.
  • Creates frequent reports on student progress and outcomes for departmental and University leadership.
  • Advises and counsels students concerning employment opportunities and careers by acting as a liaison between students and prospective employers.
  • Conducts mock interviews, reviews resumes and cover letters, and coordinates other interview related programming in both individual and group settings.
  • Performs other related work as needed.

Minimum Qualifications

Minimum requirements include a college or university degree in related field.
Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.


Preferred Qualifications

  • Background working with college students or career advising.
  • Experience in higher education.

Preferred Competencies
  • Comfortable working in a fast-paced environment.
  • Meet metrics and create action plans to hit specific targets.
  • Strong customer service skills.
  • High level of professionalism, diplomacy, tact, and confidentiality.
  • Keen attention to detail.
  • Work effectively and collegially with little supervision or as a member of a team.
  • Manage interpersonal relationships and communicate with clarity, tact, and courtesy with many constituents including staff, faculty, students, employers, and members of the community-at-large.
  • Project management skills.
  • Experience writing reports and communications.

Application Documents
  • Resume/CV (required)
  • Cover Letter (required)
  • References Contact Information (3)(required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Student Affairs & Services

Role Impact

Individual Contributor

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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