This job has expired.
RESPONSIBILITIES:
Kforce has a client in Boston, MA that is looking for Application Service Delivery Lead.Key Tasks:- Application Service Delivery Lead will be responsible for hosting, deployment, securing, monitoring, and managing web, application servers and other dependent software and hardware
- Provide 24x7 support for middleware applications and infrastructure
- Be on a monthly On-Call schedule to support Production environment after business hours
- Coordinate deployments across Production and Non-Production environments through predefined process
- Work closely with application and business teams, and Vendors
- Help business and application teams to triage and resolve technical issues arising from Middleware, DBA and infrastructure components that impact their application
- Lead a technical team overseeing Incident Management, Event -Management, Change Request Fulfillment, and Problem -Management
- Implement Data Security Management
- Act as a single point of contact for Service Operations processes, coordinating incident resolution
- Develop and maintain IT Service Management strategy, policies, and procedures
- Provide expertise in Infrastructure and Middleware Application -Services, managing processes end-to-end
- Collaborate with agencies, support teams, and vendors to resolve incidents
- Manage resource allocation, disputes, and technical resolutions
- Prepare root cause analyses and communicate action items
- Coordinate change calendars and assess process improvement strategies
- Establish metrics for application health and performance
- Support Application Project Managers and monitor contract performance
- Promote cross-team effectiveness and remove organizational barriers
- Ensure compliance with security standards such as NIST, FIPS, and FedRAMP
- Engage with agency Privacy and Security offices for compliance exchange
- Conduct infrastructure audits and engage with auditors for compliance reporting and mitigation
REQUIREMENTS:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- At least 8 years of experience in one or more facets of IT Operations
- At least 4 years of experience supervising and/or leading technical teams
- At least 3 years of experience working in supporting J2EE application/HTTP Webservers/Middleware Components like Oracle WebLogic/IBM WebSphere/MQ, JBoss, Apache/Sun ONE
- At least 2 years of experience analyzing J2EE application/http webserver, network statistics using tools like Wily/CA Introscope, Oracle Enterprise Manager Grid Control, IBM Tivoli Monitoring or HP OpenView
- At least 2 years' experience with strong IT Service Management (ITSM) knowledge in the areas Incident, Problem and Change/Release management
- Excellent communication, interpersonal relationship skills, organizational, planning and execution skills
- Experience with handling technical problems and engaging with various levels including technical architects and Leadership to assist in addressing the problems
- Knowledge of IT infrastructure systems, processes, procedures, and Continuous Service Improvement as related to IT service management
- Ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules, and priorities
- Experience developing ways of accomplishing goals with little supervision, capable of reaching objectives and determining when escalation of issues is necessary
- Available on call 24x7, developed staffing forecasts to ensure adequate support coverage in a 24x7x365 environment
- Ability to maintain professionalism under pressure
- Preferred: Certification in J2EE Application servers and AWS hosting
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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