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Azenta Life Sciences is seeking a Full Time Scientist I to join our Technical Support team
Position Title: Scientist I
Location: Remote, USA
Why Work at AZENTA:
AZENTA is a place for people who want to have fun while making a difference by supporting genomics researchers. We are proactive, committed to what we do, and driven to be the best! We champion innovation, teamwork, and accountability through a results-oriented, customer-centric, and fun work culture! We encourage the growth and development of our employees as they provide solid science and superior service to our customers.
Members of Technical Support are:
Customer focused: This is a non-bench role that works closely with customers and AZENTA labs across the United States to effectively manage customers interactions with AZENTA. This role will support our Sanger sequencing, Oligo synthesis, and DNA preparation service lines. An ideal candidate will enjoy interacting with people daily via phone, email, or live chat.
Good at problem solving: They work within our systems to identify the cause of an issue and effectively address questions or concerns. When customers have ambiguous questions, Technical Support staff can provide meaningful responses. Members of the team work to resolve problems with urgency, regardless of size and scope.
Efficient with high attention to detail: Our staff enjoy working in a fast-faced environment with a multitude of deadlines. They are respectful to the sensitivity of our customer's projects and timelines and understand why the details are important.
The best at what they do. They understand that, as a customer-facing team, we represent the AZENTA brand. Technical Support staff have a constant drive for excellence in providing support to customers, meeting deadlines, and improving processes. We are seeking an individual that is not satisfied with meeting expectations and continuously looks for ways to make themselves, their co-workers, and their department better.
Responsibilities
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