Technical Support Representative
BC Forward

UX Designer BCforward is seeking highly motivated and experienced UX Designer at San Diego, CA 92127
Position Title: Technical Support

Location: Denver, CO

Expected Duration: 24 months

Onsite PC & Printer Service covers:
* The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.
* On site Desk-side Software Support solutions enable an end?to?end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.
* Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.
* Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.

Required Qualifications:
* Possess one to two years' experience in basic troubleshooting skills on PC desktops, laptops and printers
* Experienced Customer Service
* Able to lift up to 50 pounds and carry it up to 50/75 yards as needed
* Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.
* Ability to read and interpret installation guides, service manuals, site maps and transportation maps
* Ability to accurately conduct equipment inventory
* Demonstrates basic problem recognition on common desktop applications and operating systems
* Demonstrates basic network, laptop, desktop and printer configuration and installation
* Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance
* May be certified in one or more network operating systems
* Possesses working knowledge of one or more operating systems
* Thorough detailed reporting of onsite activities
* RPOS experience a plus
* * Assist Customer with an overview of the Device functionality.
* Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.
* Assist in the collection of usage pages for Devices when required.
* Provide initial troubleshooting for Device problems or perform spare Device replacements.
* Perform maintenance on Devices as directed by the Delivery Management Service resource.
* Provide end-user training as defined in the Agreement.
* Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.
* High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).
* Typically, 1-2 years of working experience in a related field
* ?50% overnight travel
* Good driving record / interstate travel required
* Background Check / Drug Screening required
About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 195715 when responding to this ad.

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