Technical Support Analyst
Asahi Kasei

Charlotte, North Carolina

This job has expired.


At Asahi Kasei we believe anyone can buy equipment or build a facility. It is our diverse team members around the globe who will enable us to develop ideas and technologies and capture the exciting opportunities that lie ahead. We look for candidates with a fresh perspective, people with a wide variety of skills who are creative thinkers, enjoy challenges and are driven to excel.

We are currently seeking applications to fill the following job opening at Celgard where we develop and manufacture membrane battery separators that are critical components used in lithium-ion batteries for electric drive vehicles (EDVs) and energy storage systems (ESS).

Company:
Celgard, LLC

Job Description:

Title

Technical Support Analyst

Summary Description

The primary responsibility of this position is installing, modifying and making repairs to hardware and software systems and providing technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This is a level 1 & 2 support role that requires strong customer service skills as you will work with users at all levels of the organization.

This will include receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work.

Location

Charlotte, NC & Concord, NC - Will work with other support staff on-site between locations

This position reports to the North America IT Support Manager

Responsibilities

ServiceDesk

  • Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor
  • Analyze, monitor and resolve those incidents, requests, problems and tasks
  • Escalate when required to appropriate global group or external vendor/customer
  • Track all steps through to final resolution in ServiceNow for traceability
  • Follow up and confirm provided resolution with requestor
  • Follow all policies and procedures as defined in our standard operating procedures
  • Create and edit documentation for IT and end users for common incidents and requests
  • Non-stop communication and follow-up with end users and/or IT members on tickets that you manage
  • Evaluate resolutions and find ways to prevent future issues (root cause analysis)
  • Install images on Laptops, Desktops, and Thin Clients
  • Thorough documentation of assets and tickets that you are managing

Global work
  • Work globally in teams to provide/establish global standards
  • Coordinate local/global IT project tasks with global IT team

Business liaison
  • Continuously looking for improvement in IT-related areas to increase business efficiency
  • Prepare site notices, user guides and trainings to inform users about IT topics

Budget
  • Monitor local site IT budget (capital and expense)
  • Prepare capital requests and purchase orders to procure equipment

Remote site support
  • Support remote locations as assigned

Travel
  • May be required to travel up to 10-20% to other sites for support and training

Knowledge of these systems a plus
  • SCCM, Active Directory, VM Ware, Office 365, InTune, Cisco Call Manager

Qualifications
Bachelor's Degree or 2-4 years relevant work experience

#LI-TR1

We believe a diverse workforce is crucial to our growth as a global supplier of advanced materials. Asahi Kasei is an equal opportunity employer.


This job has expired.

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