Technical Account Manager - Cybersecurity
HelpSystems LLC

RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

Technical Account Manager - Cybersecurity

ROLE SNAPSHOT 

HelpSystems is currently looking for a Technical Account Manager to work with one of our most exciting product lines, Agari. As a member of the Account Management team, the Technical Account Manager will act as a trusted technical advisor to customers, providing proactive services to maximize the business value of their HelpSystems investment.

 KEY DUTIES 

• As a technical advisor to key stakeholders within customer organizations, liaise with technical professionals such as CSO, IT managers and IT security to provide post deployment account management
• Serve as the central customer contact and maximize satisfaction through delivery of support services including incident management, escalations and proactive remediation services
• Manage the growth, quality and satisfaction of the customer's support services relationship
• As the subject matter expert, clearly articulate the value of AGARI solutions and the methods and procedures for its successful application
• Ensure client success through proactive skill transfer, education, continuous product usage consultation and industry best practices
• Work with the customers to ascertain their security priorities and set a long-term strategy for service delivery that aligns with their business objectives
• Engage and teams comprised of internal stakeholders, partners and customer resources to meet the customer's service operational goals
• Effectively manage executive relationships internally and with the customer to create business transformation  

BASIC QUALIFICATIONS 

• A minimum of +5 years of experience in an enterprise support or services environment with demonstrated knowledge of corporate account management skills
• Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC).
• Must be comfortable with presenting and explaining technology to people with less technical knowledge.
• Strong organizational, project management, negotiation, and problem solving skills in various enterprise environments
• Demonstrate strong communications skills and imaginative, bold thinking in all situations
• Fundamental knowledge of enterprise security products
• Proven experience troubleshooting Microsoft Windows desktop and server applications with a solid understanding of Microsoft Office applications, Active Directory, Exchange, SQL and IIS
• Knowledge of Microsoft SCCM for packaging and deployment would be an asset
• Willingness to continue to learn and stay abreast of the latest technologies in the security industry 

HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, and employee recognition.

Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.