The primary responsibility of this role is to apply technology to resolve business problems. Under general direction, the System Support Technician will work directly with the IT HelpDesk team members to provide internal system support to all internal Enterprise customers. The incumbent will screen, refer and diagnose internal inquiries and work requests to support the organization's internal user's computer hardware and software. Provide technical support to computer users both on the telephone and face to face with a concerted focus to optimal customer service.
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