Support Services Specialist - Clinic Admin, College of Dentistry
University of Iowa

Job Title: Support Services Specialist- Scheduler

Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa's College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. Work Monday thru Friday, 8-5 in a job that offers variety and opportunity to work in a unique educational environment. Position offers variability; may provide front-desk or call center support, or a combination of both. For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

• Patient interactions by phone or in-person.
• Schedule and coordinate patient appointments.
• Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
• May coordinate and modify Faculty, Resident and student provider master schedules.
• Problem solve escalated patient situations in partnership with patient representatives and management.
• Coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)
• Problem-solve in a fast pace environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
• Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
• Contribute suggestions and ideas to improve patient experience.
• Train co-workers on clinic workflow, policies, paperwork.
• May orient and educate dental students on clinic protocol and procedures.
• Verify patient insurance eligibility and coverage.

Salary: $46,288 to commensurate (Pay Grade: 3A)

Schedule: Monday - Friday, 8:00am - 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications:

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
• Relevant customer service experience in a fast paced, high volume office environment.
• Experience utilizing active conflict management/resolution skills and de-escalation techniques.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent time management techniques, demonstrating the ability to adapt and handle multiple competing priorities.

HIGHLY Desirable:

• Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
• Experience utilizing electronic health records.

Desirable:

• Knowledge of basic dental terminology.
• Complex scheduling experience for multiple providers in a healthcare environment.
• Experience with confidential information/record keeping.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Classification Title: Support Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 46288

Contact Information

• Organization: College of Dentistry
• Contact Name: COD-Requisitions@iowa.uiowa.edu
• Contact Email: COD-Requisitions@iowa.uiowa.edu

This job has expired.