Support Desk Specialist IV
The Judge Group Inc.

Austin, Texas


Location: Austin, TX
Description: Our client is currently seeking a Support Desk Specialist IV

This job will have the following responsibilities:

  • Provides first level support for all end-users via telephone, email or chat.
  • Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate.
  • Writes concise, informative service tickets.
  • Follows up on all tickets in a timely manner and pursues issues through to resolution.
Qualifications & Requirements:
  • Requires experience using ticketing systems and writing technical support reports and documentation.
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.

Contact: zalwais@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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